Management - Replenishment & Support Services Area Leader

Job summary

The Support Services Area Leader manages store operations, including sales, profit, and labor objectives, while providing strategic direction for the department. They also oversee team development, training, and loss prevention strategies to ensure an exceptional customer experience.

Job details

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community. What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family. Ready to start fresh? The Support Services Area Leader is responsible for consistently delivering an exceptional customer experience. This role supports the Store Leader in overseeing store management activities to maximize results. In partnership with the Store Leader, the Support Services Area Leader establishes objectives, clearly communicates expectations to the management team, drives team engagement, and helps ensure consistency in people management practices. Here’s how you’ll make an impact: Lead and manage all Support Services functions to achieve sales, profit, and labour objectives. Provide strategic direction and vision for the Support Services function. Take ownership of sales forecasts and weekly plans for the Support Services team and ensure they are kept up to date. Partner with the Store Leader to support and implement the Support Services strategy, including onboarding, training, teammate engagement, record management, HR program initiatives, and the ongoing development of the Service department. Review and ensure the completion of transfers between departments and monitor weekly expenses to support department profitability. Implement loss prevention strategies to help reduce theft and shrink. Facilitate the sharing of product and service knowledge with Support Services teammates and other store departments to help them better respond to customer questions. Share knowledge of Support Services and the products and services offered across other departments, answer customer questions, and help customers make informed choices. Maintain current and in-depth knowledge of Support Services products and services, along with a general understanding of products and services offered throughout the store, to effectively support customer needs. Take responsibility for training and onboarding team members, ensuring they feel supported and empowered to perform their roles to expected standards, including coaching and motivating teammates through change. Support the Support Services management team in training their teammates. Identify development opportunities for Support Services teammates, both within and across teams. What you bring to the role: Strong interpersonal communication and customer service skills. Demonstrated leadership in people management, delegation, and conflict resolution. Strong coaching and mentoring skills. Strong organizational and time-management skills. Sound judgment and decision-making abilities. Ability to analyze financial and statistical information to make informed decisions. Learn more about our story and culture: Who We Are | Why Work With Us Total Rewards We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided. Additional Information External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams. Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process. Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

What you’ll do

The Support Services Area Leader manages store operations, including sales, profit, and labor objectives, while providing strategic direction for the department. They also oversee team development, training, and loss prevention strategies to ensure an exceptional customer experience.

Requirements

The ideal candidate possesses strong leadership, coaching, and interpersonal communication skills with the ability to analyze financial data. They must demonstrate sound judgment and the ability to manage teams effectively in a retail environment.

Benefits

• Health benefits
• Dental benefits
• Retirement and savings programs
• Employee Share Ownership Plan
• In-store discount
• Virtual healthcare
• Employee and Family Assistance Program
• Learning and development opportunities
• Parental leave top-up
• Paid vacation

Listed skills

• Leadership · Preferred
• Conflict Resolution · Preferred
• Coaching · Preferred
• Time management · Preferred
• Decision Making · Preferred
• Financial analysis · Preferred
• Customer service · Preferred
• Team Engagement · Preferred
• Onboarding · Preferred
• Training · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• People management
• Delegation
• Conflict resolution
• Coaching
• Mentoring
• Organizational skills
• Time-management
• Decision-making
• Financial analysis
• Customer service
• Loss prevention
• Strategic planning
• Team engagement
• Onboarding
• Training
• Sales Forecasting
• Support Services
• People Management
• Virtual Health
• Management
• Decision Making
• Customer Service
• Communication
• Conflict Resolution
• Training And Development
• Sales
• Financial Analysis
• Franchising
• Interpersonal Communications
• Loss Prevention
• Mentorship
• Employee Onboarding
• Time Management

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Human Resources
• Finance & Accounting
• Replenishment Supervisor
• Lead Stocker
• Stock Clerks
• Stockers and Order Fillers

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