General Helper – Lead Hand, Starbucks, Retail Food Services-Full-Time, 1-Year Contract, Maternity Coverage Possibility of extension up to 6 months

Job summary

The Lead Hand supports daily Starbucks operations by providing guidance to team members and ensuring high standards of customer service, food safety, and cleanliness. They are also responsible for inventory management, product ordering, and monitoring waste to ensure operational efficiency.

Job details

Company Description Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment. Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. What Makes Sodexo Different: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Flexible and dynamic work environment Competitive compensation Access to ongoing training and development programs Countless opportunities to grow within the company. Full training and full protective uniform supplied. Job Description Position Summary The Starbucks Lead Hand supports daily operations and provides guidance to team members to ensure excellent customer service, product quality, food safety, cleanliness, and compliance with Starbucks and Sodexo standards. The Lead Hand is expected to demonstrate leadership, teamwork, integrity, and effective communication while meeting the needs of those we serve. Duties & Responsibilities Duties include, but are not limited to: Leadership & Customer Service Provide direction and support to team members during assigned shifts. Deliver friendly, efficient, and professional customer service. Respond to customer requests and resolve concerns appropriately. Promote teamwork and maintain a positive and respectful workplace. Starbucks Operations Prepare coffee, beverages, food, and other products according to Starbucks and Sodexo standards. Suggest products, combos, and sizes appropriately. Communicate pull counts and assist with product merchandising. Keep counters and work areas clean, organized, and properly stocked. Monitor product quality, freshness, availability, and proper rotation. Ordering & Inventory Support product ordering and maintain appropriate stock levels based on operational needs. Receive, organize, and verify deliveries and ensure products are stored appropriately. Assist with inventory counts and maintain accurate inventory records. Monitor inventory levels and identify shortages, overstock, and inventory variances. Ensure proper FIFO/product rotation practices are followed. Shrinkage & Waste Control Monitor product shrinkage, waste, and spoilage. Identify opportunities to minimize waste while maintaining product availability and quality. Communicate significant inventory variances, shrinkage, waste, or product concerns to Management. Food Safety, Compliance & Internal Inspections Record food and equipment temperatures as required. Complete required audits, checklists, and food safety documentation. Ensure food handling, sanitation, hygiene, and safety procedures are followed. Follow all HACCP policies and procedures. Participate in safety training, meetings, and hazard assessments. Complete required online training modules. Conduct routine internal inspections of the Starbucks operation, including food safety, cleanliness, product quality, equipment, and operational standards. Identify deficiencies during internal inspections and communicate required corrective actions to Management. Communicate operational, equipment, product, inventory, or food safety concerns to Management. Perform other duties as assigned by Management. Qualifications Minimum 1 year of Starbucks Supervisor/Team Lead experience is mandatory. Previous Lead Hand, supervisory, or food service experience is an asset. Strong customer service, communication, organizational, and teamwork skills. Ability to provide direction and work effectively in a fast-paced environment. Ability to understand written and verbal instructions in English for safe and efficient job performance. Physically fit to perform all aspects of the position, including occasionally lifting up to 30 lbs. Valid Food Handler Certification. Must meet hospital vaccination requirements. Must successfully pass a criminal reference check. Knowledge or experience in ordering, inventory control, shrinkage/waste management, stock rotation, and operational inspections is an asset. Additional Information Ready to be part of something greater? Apply today! Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process. Thank you for your interest in Sodexo. Please note that only those candidates under consideration will be contacted. Follow us on social media to see first-hand what we are all about! Instagram: Sodexo Canada (@sodexocanada) Twitter: Sodexo Canada (@SodexoCanada) LinkedIn: Sodexo Canada Careers Facebook: Sodexo Canada | Facebook SODEXOSJS Division: Canada Healthcare Province: ON Language Requirements/Exigences linguistiques: English Position Type/Type de poste: Hourly Job Type/Type d'emploi: Contract Fly in-Fly out /Vol d'arrivée-vol de départ: No Compensation: up to CAD 21.69 - hourly

What you’ll do

The Lead Hand supports daily Starbucks operations by providing guidance to team members and ensuring high standards of customer service, food safety, and cleanliness. They are also responsible for inventory management, product ordering, and monitoring waste to ensure operational efficiency.

Requirements

Candidates must have a minimum of 1 year of Starbucks Supervisor or Team Lead experience and possess a valid Food Handler Certification. The role requires the ability to work in a fast-paced environment, lift up to 30 lbs, and meet specific hospital vaccination requirements.

Benefits

• Flexible and dynamic work environment
• Competitive compensation
• Ongoing training and development programs
• Full protective uniform supplied

Listed skills

• Leadership · Preferred
• Customer service · Preferred
• Inventory management · Preferred
• Food safety · Preferred
• Team Supervision · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred
• Quality assurance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer service
• Inventory management
• Food safety
• Team supervision
• Product merchandising
• Waste control
• Communication
• Operational inspections
• Stock rotation
• HACCP compliance
• Conflict resolution
• Staff training
• Quality assurance
• Ordering
• Employment Equity
• Facebook
• Inventory Monitoring
• Effective Communication
• Safety Procedures
• Food Handler's Card
• Auditing
• Management
• Cleanliness
• Customer Service
• Training And Development
• Food Services
• English Language
• Food Safety And Sanitation
• Hazard Analysis And Critical Control Points (HACCP)
• Waste Management
• Inventory Control
• Long-Term Care
• Merchandising
• Operations
• Organizational Performance
• Sanitation
• Stock Rotation
• Safety Training
• Social Media
• Team Leadership
• Product Quality (QA/QC)
• Teamwork

Job areas

• Food & Beverage
• Retail
• Management & Leadership
• Customer Service & Support
• Healthcare
• Retail Food Service Manager
• Busser / Banquet Worker / Cafeteria Attendant
• Food Service Counter Attendants
• Dining Room and Cafeteria Attendants and Bartender Helpers

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