Supply Chain Claims Analyst (12months contract)

Job Summary: Reporting to Manager, Customer Claims is responsible for investigating customer claims and deductions to drive to the root cause, propose corrective actions and prepare backups for claim disputes. In collaboration with Customer Supply Chain, Finance, Sales, and Logistics this role plays a pivotal part in day-to-day claims process working towards overall reduction of noncompliance fines by determining and addressing root cause issues. Customer Claims Analysts ensure all customer claims are resolved in a timely matter, gather required supporting documents to file claim disputes, and monitors claim status. Key Responsibilities: Monitor key KPIs—on-account balances, in-process dollars, and in-process days—to drive performance improvements while enhancing the overall customer experience. Support reduction of claims with improved recovery, root cause analysis and overall customer experience. Help prepare reports for weekly meetings with the customers and internal stakeholders to identify areas of opportunity and provide recommendations. Internally, you will support communication with key stakeholders to call out exceptions in OTIF, flag risks, and provide actionable recommendations and be proactive with service issues. Own the investigation process of claims, ensure proper back us are filed and in alignment with customer noncompliance manuals. Leverage internal tools as well as customer portals to action all OTIF claims as soon as they happen. Work internally at Sofina with cross-functional teams to root cause frequent OTIF issues and minimize re-occurrence. Track and measure. Maintain database of customer specific OTIF requirements. Provide training and support to customer supply chain specialists to ensure proper investigation process, credit issuance and usage of new tools (Claims portal, customer trackers) Requirements: Degree in a Business Discipline and minimum of 1-3 years of relevant experience Understanding CPG Environment Strong skill in MS Office applications (Access, Word, PowerPoint, Excel, Outlook) and the Internet Excellent verbal and written communication skills. Strong analytical and negotiations skills Hiring Range: Hiring Range: CAD $56,523 - $75,458 Bonus: This position is eligible for a bonus up to 7% of base salary subject to the plan terms and conditions. Please note that the expected hiring range provided is derived from a group of like roles within Sofina. The final offer amount for this role will be dependent on geographical region, applicable experience, skillset of the candidate and internal equity. This position is currently an active vacancy. Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

The Supply Chain Claims Analyst investigates customer claims and deductions to identify root causes and propose corrective actions. They collaborate with cross-functional teams to reduce noncompliance fines and ensure timely resolution of claims.

Candidates must hold a degree in a business discipline and possess 1-3 years of relevant experience. Proficiency in MS Office applications and strong analytical and negotiation skills are required.

• Bonus

• Customer servicePreferred
• Supply chain managementPreferred
• Data analysisPreferred
• Microsoft ExcelPreferred
• MS-OfficePreferred
• NegotiationPreferred
• CommunicationPreferred
• ReportingPreferred
• Root Cause AnalysisPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Supply chain management
• Claims investigation
• Root cause analysis
• OTIF management
• Data analysis
• Negotiation
• Reporting
• MS Office
• Access
• Word
• PowerPoint
• Excel
• Outlook
• Communication
• Customer service
• Report Writing
• Supply Chain
• Microsoft Access
• Microsoft Excel
• Backup Devices
• Customer Service
• Finance
• Equities
• Sales
• Microsoft Outlook
• Microsoft Office
• Microsoft PowerPoint
• Investigation
• Root Cause Analysis

• Logistics
• Finance & Accounting
• Customer Service & Support
• Food & Beverage
• Management & Leadership
• Supply Chain Analyst
• Systems Analysts
• Logistics Analysts
• Logisticians

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 19, 2026

Posting language

English

Working hours

40 hours per week