ERP NetSuite Functional Analyst

Job summary

The role acts as a bridge between clients and cloud technology to optimize business processes and configure the NetSuite platform. Responsibilities include leading discovery workshops, designing functional architectures, and providing post-deployment support.

Job details

ROLE OVERVIEW & MINDSET As an ERP Functional Analyst, you are the strategic and technical bridge between our clients' operational realities and the power of cloud technology. Possessing a strong client-facing mindset, you love leading conversations, simplifying complex concepts, and guiding teams through business process optimization and system adoption with empathy and clarity. We seek a self-starter who is naturally curious—someone who constantly strives to understand the "why" behind a business workflow to configure the most efficient system solution, rather than just executing on the "what." You are highly coachable, welcome constructive feedback as a tool for personal growth, and thrive as an active team player in a collaborative environment. KEY RESPONSIBILITIES * Business Analysis & Workshops: Co-facilitate discovery workshops to gather comprehensive client business requirements and map current processes. * Functional Design & Optimization: Analyze operational workflows (finance, supply chain, CRM), identify systemic inefficiencies, and design target functional architectures aligned with industry best practices. * System Configuration (NetSuite): Translate validated workflows into functional specifications and handle direct configuration within the NetSuite platform (creating custom fields, forms, roles, dashboards, and approval workflows). * Testing & Quality Assurance (UAT): Develop test scenarios, perform functional testing, and guide clients through User Acceptance Testing (UAT) to ensure system logic and data integrity. * Deployment & Go-Live: Play an active role during critical deployment and Go-Live phases, assisting with data migration to ensure a smooth operational transition. * Training & Documentation: Deliver engaging training sessions tailored for client Subject Matter Experts (SMEs) and end-users, and write clear functional guides to solidify ERP adoption. * Post-Go-Live Support: Provide Tier 2/3 functional support and hypercare to clients during the operational stabilization phase immediately following deployment. REQUIREMENTS & QUALIFICATIONS * ERP / SaaS Experience (Core Requirement): 1 to 5 years of experience in functional analysis, consulting, or software implementation within the ERP . * Client-Facing & Analytical Mindset (Core Requirement): Proven client-facing background with a natural ability to analyze, document, and improve complex business processes. * Bilingualism (Core Requirement): Flawless verbal and written communication skills in both French and English (essential for handling our bilingual North American client base). * Education: University degree in Management Information Systems (MIS), Information Technology, Business Administration (Operations/Logistics Management), or a related field. NICE-TO-HAVES: * Foundational knowledge of corporate accounting: General understanding of standard financial workflows (General Ledger / GL, Accounts Payable / AP, Accounts Receivable / AR). * Direct hands-on experience or certification with the NetSuite platform (or other mainstream ERP systems like SAP, Odoo, Sage, Microsoft Dynamics, ADP, Salesforce,etc.). * Experience drafting process workflows using mapping tools (Lucidchart, Visio, Miro). LOGISTICS * Permanent, full-time position (40 hours/week). * Hybrid Model: 3 days/week in-office at our Montreal office (near Sauvé metro station). > This position requires proficiency in a language other than French due to the > fact that 75% of our clients operate in English.

What you’ll do

The role acts as a bridge between clients and cloud technology to optimize business processes and configure the NetSuite platform. Responsibilities include leading discovery workshops, designing functional architectures, and providing post-deployment support.

Requirements

Requires 1 to 5 years of experience in ERP/SaaS functional analysis and flawless bilingual communication in English and French. A university degree in MIS, IT, or Business Administration is required.

Listed skills

• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• NetSuite Configuration
• Functional Design
• User Acceptance Testing
• Process Mapping
• Client Relationship Management
• ERP Implementation
• Data Migration
• Bilingual Communication
• Workflow Optimization

Job areas

• Consulting
• Software
• Technology
• Finance & Accounting
• Logistics

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