Branch Associate

Job summary

The Branch Associate provides front-counter and telephone customer service while managing order processing and inventory tasks. They also support warehouse operations, including shipping, receiving, and the safe operation of lift equipment.

Job details

Canadian Energy is a SOLV4EX Company. Canadian Energy is a well-established, successful, and rapidly growing stored and renewable energy company with locations across Canada. Proudly Canadian-owned and operated, we partner with Canadian businesses to power operations with dependable energy solutions. We provide our customer’s solutions in the form of batteries, stored energy, DC power conversion, and renewable energy solutions throughout Canada and all over the world. Our dedicated employees embody our core values: Honest, Humble, and Hungry. Canadian Energy is 100% Canadian, 100% committed, always. Read about our story here: Canadian Energy- Our Story About the position: The Branch Associate will be responsible for providing customer service at the front counter and over the phone while also supporting warehouse operations as needed. We are looking for someone who is comfortable working directly with walk-in customers, answering customer inquiries by telephone, and learning about Canadian Energy products to help customers find the right solutions for their needs. Each customer's needs are unique, and the successful candidate will need to be comfortable using their product knowledge to provide helpful and creative solutions. In addition to customer service responsibilities, the Branch Associate will assist with order processing, inventory, shipping and receiving, and general warehouse duties as required. This position is a great opportunity for the selected candidate to work on a wide variety of tasks and gain valuable experience in customer service, office administration, invoicing, inventory organization, and warehousing. As a Canadian Energy team member, a typical week will include the following: Customer Service. Provide an exceptional experience for walk-in customers at the front counter and customers contacting the branch by telephone. Assist customers with product inquiries, order placement, and product selection. Identify opportunities to provide additional value to customers by offering relevant products and services or consolidating their purchases. Operations. Assist with administration i.e., issue invoices and manage customer accounts in Company ERP system (NetSuite) including order-taking, order-entry and order fulfillment. Shipping and Receiving. Support warehouse operations as needed, including labeling products, preparing shipping documentation, completing inventory counts, and general warehouse cleanup and maintenance. Depending on business needs, this position may require loading and unloading trucks and trailers, putting away stock, and picking orders. Safety. Consistently uphold all company culture, health and safety, security and operational policies and procedures. Proficient knowledge of safe material handling techniques. Equipment. Safely operate power and manual lift equipment. This position will be required to drive a forklift at times. Work Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. Location. This position is located in Calgary, AB. Requirements: Previous customer service experience, preferably in a counter service, retail, parts, distribution, or similar environment. Comfortable assisting walk-in customers and handling customer inquiries by telephone. Class 5 Driver's License. Able to consistently and safely lift 50 pounds. Strong communication skills. Strong attention to detail. Ability to accurately follow direction. Experience working in a warehouse environment is an asset. Experience operating a forklift is an asset. Ability to pass a background check and provide a driver's abstract. Compensation: Market competitive salary. Relevant job training. Health and Dental Benefits. Monthly exercise reimbursement program. An opportunity to be part of a 100% Canadian owned + operated company!

What you’ll do

The Branch Associate provides front-counter and telephone customer service while managing order processing and inventory tasks. They also support warehouse operations, including shipping, receiving, and the safe operation of lift equipment.

Requirements

Candidates must have previous customer service experience and a valid Class 5 Driver's License. The role requires the ability to lift 50 pounds and strong attention to detail, with warehouse or forklift experience considered an asset.

Benefits

• Health benefits
• Dental benefits
• Monthly exercise reimbursement program
• Relevant job training

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Warehouse operations · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Forklift operation · Preferred
• Material Handling · Preferred
• Office Administration · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Warehouse operations
• Order processing
• Inventory management
• Shipping and receiving
• Forklift operation
• Material handling
• Communication skills
• Attention to detail
• NetSuite
• Invoicing
• Office administration
• Product knowledge
• Safety compliance
• Product Knowledge
• Shipping And Receiving
• Office Administration
• Order Entry
• Warehouse Operations
• Valid Driver's License
• Customer Service
• Communication
• Food Services
• Packaging And Labeling
• Forklift Truck
• Order Fulfillment Management
• Warehousing
• Material Handling
• Operations
• Order Picking
• Order Processing
• Loading And Unloading
• Customer Inquiries
• Detail Oriented
• Honesty

Job areas

• Customer Service & Support
• Logistics
• Energy
• Administrative
• Retail
• Branch Associate
• Warehouse / Distribution Supervisor
• Supply, Distribution and Related Managers
• First-Line Supervisors of Material-Moving Machine and Vehicle Operators
• First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors

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