Inside Sales Associate

Job summary

The Inside Sales Associate is responsible for developing and maintaining positive customer relationships while managing order processing, pricing, and product inquiries. They will also actively identify up-selling opportunities, source non-stocked products, and provide technical support to ensure customer satisfaction.

Job details

Who are we? Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2024, Sonepar generated a turnover of €32.5 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: “Power Progress for Future Generations. At Sonepar, we value your skills and your passion, and if your career path has taken a few twists and turns, that only serves to enrich your story. We strive to create an inclusive environment where everyone feels welcome and valued for who they are. Regardless of physical ability, requirements, gender, sexual orientation, educational background or other aspects of diversity, every role at Sonepar is open to people who share our core values and commitments. We are proud to have been awarded the GEEIS (Gender Equality for European & International Standard) label and to be a partner of AGEFIPH (Association for the Management of the Fund for the Professional Integration of People with Disabilities). Job Summary: This postion is Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service. Major responsibilities are: Contacting current customers and identifying new products and potential up-selling. Responding to and processing incoming calls and orders. Opening new accounts. Developing customer base and sales leads by making cold and warm calls. Entering orders into system. Maintaining knowledge base on current products and learning about new products. Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s). Providing pricing quotations and follow-up on quotes. Purchasing (direct orders) . Counter Sales (where applicable). Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent (where applicable). Credits/Debits. Returns - as required. Providing basic technical support on products. Provide quotations and product information. Troubleshooting (freight problems, expediting, etc…). Responding to inquiries. Closing orders. Experience and qualifications required: High School Diploma required. Post Secondary courses in Sales and/or Marketing preferred. Knowledge of Microsoft Office required. 1-3 years related experience. Product knowledge or industry experience preferred. We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team, only individuals selected for interview will be contacted. More information on Sonepar: Website: www.sonepar.com Twitter: @sonepar LinkedIn: https://www.linkedin.com/company/sonepar/ Check out Sonepar on Facebook! To apply, you must use a computer and one of the following browsers: Safari, Chrome, Mozilla Firefox or even EDGE. Who are we? Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2024, Sonepar generated a turnover of €32.5 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: “Power Progress for Future Generations. At Sonepar, we value your skills and your passion, and if your career path has taken a few twists and turns, that only serves to enrich your story. We strive to create an inclusive environment where everyone feels welcome and valued for who they are. Regardless of physical ability, requirements, gender, sexual orientation, educational background or other aspects of diversity, every role at Sonepar is open to people who share our core values and commitments. We are proud to have been awarded the GEEIS (Gender Equality for European & International Standard) label and to be a partner of AGEFIPH (Association for the Management of the Fund for the Professional Integration of People with Disabilities). Job Summary: This postion is Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service. Major responsibilities are: Contacting current customers and identifying new products and potential up-selling. Responding to and processing incoming calls and orders. Opening new accounts. Developing customer base and sales leads by making cold and warm calls. Entering orders into system. Maintaining knowledge base on current products and learning about new products. Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s). Providing pricing quotations and follow-up on quotes. Purchasing (direct orders) . Counter Sales (where applicable). Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent (where applicable). Credits/Debits. Returns - as required. Providing basic technical support on products. Provide quotations and product information. Troubleshooting (freight problems, expediting, etc…). Responding to inquiries. Closing orders. Experience and qualifications required: High School Diploma required. Post Secondary courses in Sales and/or Marketing preferred. Knowledge of Microsoft Office required. 1-3 years related experience. Product knowledge or industry experience preferred. We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team, only individuals selected for interview will be contacted. More information on Sonepar: Website: www.sonepar.com Twitter: @sonepar LinkedIn: https://www.linkedin.com/company/sonepar/ Check out Sonepar on Facebook! To apply, you must use a computer and one of the following browsers: Safari, Chrome, Mozilla Firefox or even EDGE.

What you’ll do

The Inside Sales Associate is responsible for developing and maintaining positive customer relationships while managing order processing, pricing, and product inquiries. They will also actively identify up-selling opportunities, source non-stocked products, and provide technical support to ensure customer satisfaction.

Requirements

Candidates must have a High School Diploma and 1-3 years of related experience, with proficiency in Microsoft Office. Post-secondary courses in Sales or Marketing and industry-specific product knowledge are preferred.

Benefits

• Employee benefits

Listed skills

• Account Management · Preferred
• Sales · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• Cold Calling · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer relationship management
• Sales
• Order processing
• Up-selling
• Cold calling
• Warm calling
• Pricing quotations
• Product sourcing
• Technical support
• Troubleshooting
• Microsoft Office
• Inventory management
• Account management
• Communication
• Data entry
• Industrial Construction
• Product Knowledge
• Shipping And Receiving
• Order Entry
• Safari (Web Browser)
• Management
• Electrical Equipment
• Firefox
• Packaging And Labeling
• Marketing
• International Standards
• Purchasing
• Quotations
• Troubleshooting (Problem Solving)
• Upselling

Job areas

• Sales
• Customer Service & Support
• Retail
• Energy
• Construction
• Inside Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons