Sales Support Specialist

Job summary

The Sales Support Specialist coordinates project quotations, manages customer contracts, and processes sales orders within the ERP system. They act as a liaison between internal departments and external stakeholders to ensure large-scale electrical projects are delivered on time.

Job details

Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 45 years, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments. We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces. To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com What's In It For You? You will be joining a market leader with over 40 years of experience to help you elevate your potential. You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions. Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best. Attractive compensation with benefits and “other perks” such as tuition reimbursement. Employee Referral provides the opportunity to earn more while you work by referring one of the best you know. In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings. We house the largest inventory to better service our customers and deliver on sales commitments. Scope of Positon: The Sales Support Specialist plays a key role in supporting the Major Projects Group by coordinating project quotations, managing customer contracts, processing orders, and maintaining accurate project documentation. This role ensures seamless communication between internal teams and external stakeholders to help deliver large-scale electrical projects on time and within scope. Major Responsibilities Prepare and submit detailed project proposals and supporting documentation through customer quoting portals. Provide administrative and operational support to Sales Representatives, ensuring all documentation is accurate and deadlines are consistently met. Maintain and organize project files, including contracts, quotes, and correspondence—both digitally and in hard copy. Collaborate closely with the Business Development team to align on project goals, timelines, and deliverables. Monitor and manage contract milestones, change orders, and project close-out activities. Act as a liaison between internal departments (logistics, warehouse, finance) and external stakeholders (customers, vendors). Enter and manage sales orders in the ERP system, ensuring accuracy and timely processing. Coordinate product deliveries with logistics and warehouse teams to meet customer schedules. Analyze and maintain costing and pricing spreadsheets to support accurate quoting and profitability tracking. Track order status and proactively communicate updates to customers and internal teams. Support continuous improvement initiatives and perform other duties as assigned. Education and Training Post-secondary diploma or degree in Business Administration, Commerce, or a related field. Strong understanding of sales processes and project coordination, preferably in the electrical or construction industry. Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP and CRM systems is an asset. Excellent written and verbal communication skills. Highly organized with strong attention to detail and the ability to manage multiple priorities under tight deadlines. Strong customer service orientation and a collaborative, team-first mindset. Technologically adept and comfortable working with digital tools and quoting platforms. Benefits & Perks We offer a competitive salary, plus a full set of benefits. Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching. Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path. Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability. To explore and learn more about Texcan, please visit www.texcan.com. Watch our employee videos on our new careers page: https://www.texcan.com/careers Visit our other social media sites: X: @TexcanCanada LinkedIn Instagram Facebook YouTube Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos. Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability. Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion. Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs. Next steps:We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted. Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 45 years, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments. We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces. To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com What's In It For You? You will be joining a market leader with over 40 years of experience to help you elevate your potential. You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions. Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best. Attractive compensation with benefits and “other perks” such as tuition reimbursement. Employee Referral provides the opportunity to earn more while you work by referring one of the best you know. In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings. We house the largest inventory to better service our customers and deliver on sales commitments. Scope of Positon: The Sales Support Specialist plays a key role in supporting the Major Projects Group by coordinating project quotations, managing customer contracts, processing orders, and maintaining accurate project documentation. This role ensures seamless communication between internal teams and external stakeholders to help deliver large-scale electrical projects on time and within scope. Major Responsibilities Prepare and submit detailed project proposals and supporting documentation through customer quoting portals. Provide administrative and operational support to Sales Representatives, ensuring all documentation is accurate and deadlines are consistently met. Maintain and organize project files, including contracts, quotes, and correspondence—both digitally and in hard copy. Collaborate closely with the Business Development team to align on project goals, timelines, and deliverables. Monitor and manage contract milestones, change orders, and project close-out activities. Act as a liaison between internal departments (logistics, warehouse, finance) and external stakeholders (customers, vendors). Enter and manage sales orders in the ERP system, ensuring accuracy and timely processing. Coordinate product deliveries with logistics and warehouse teams to meet customer schedules. Analyze and maintain costing and pricing spreadsheets to support accurate quoting and profitability tracking. Track order status and proactively communicate updates to customers and internal teams. Support continuous improvement initiatives and perform other duties as assigned. Education and Training Post-secondary diploma or degree in Business Administration, Commerce, or a related field. Strong understanding of sales processes and project coordination, preferably in the electrical or construction industry. Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP and CRM systems is an asset. Excellent written and verbal communication skills. Highly organized with strong attention to detail and the ability to manage multiple priorities under tight deadlines. Strong customer service orientation and a collaborative, team-first mindset. Technologically adept and comfortable working with digital tools and quoting platforms. Benefits & Perks We offer a competitive salary, plus a full set of benefits. Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching. Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path. Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability. To explore and learn more about Texcan, please visit www.texcan.com. Watch our employee videos on our new careers page: https://www.texcan.com/careers Visit our other social media sites: X: @TexcanCanada LinkedIn Instagram Facebook YouTube Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos. Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability. Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion. Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs. Next steps:We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.

What you’ll do

The Sales Support Specialist coordinates project quotations, manages customer contracts, and processes sales orders within the ERP system. They act as a liaison between internal departments and external stakeholders to ensure large-scale electrical projects are delivered on time.

Requirements

Candidates must have a post-secondary diploma or degree in Business Administration, Commerce, or a related field. Proficiency in Microsoft Office and experience with ERP or CRM systems is required, along with strong organizational and communication skills.

Benefits

• Medical
• Dental
• Vision
• Health spending account
• RRSP matching
• Employee assistance program
• Tuition reimbursement
• Employee discounts
• Life insurance
• Disability insurance

Listed skills

• Time management · Preferred
• Project Coordination · Preferred
• Customer service · Preferred
• ERP systems · Preferred
• Attention to detail · Preferred
• CRM Systems · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project coordination
• Sales support
• Contract management
• Order processing
• Project documentation
• Microsoft office suite
• ERP systems
• CRM systems
• Communication skills
• Attention to detail
• Customer service
• Time management
• Pricing analysis
• Logistics coordination
• Quoting portals
• Energy Saving Products
• Product Knowledge
• Sales Support
• Project Proposals
• Project Documentation
• Education and Training
• Workplace Inclusivity
• Change Orders
• Energy System Transition
• Microsoft Excel
• Business To Business
• Electricity
• Business Development
• Customer Relationship Management
• Business Administration
• Spreadsheets
• Customer Service
• Communication
• Continuous Improvement Process
• Creativity
• Employee Assistance Programs
• Enterprise Resource Planning
• Finance
• Sales
• Warehousing
• Innovation
• Microsoft Outlook
• Microsoft Office
• Milestones (Project Management)
• Product Management
• Project Coordination
• Social Media
• Timelines
• Verbal Communication Skills
• Project Files

Job areas

• Sales
• Customer Service & Support
• Administrative
• Energy
• Construction
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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