Room Attendant

Job summary

The Room Attendant is responsible for cleaning and refreshing guest rooms, bathrooms, and hotel areas to meet brand standards. They must also manage housekeeping supplies, report maintenance issues, and provide professional service to guests.

Job details

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). What this role is all about Clean, comfortable, and welcoming guest rooms are at the heart of every great stay — and our Room Attendants help create those experiences every single day. As a Room Attendant, you’ll help ensure guest rooms and hotel spaces are spotless, refreshed, and ready to welcome guests with the warmth and care that defines our People People culture. This role is perfect for someone who takes pride in their work, enjoys staying active, and thrives in a fast-paced hospitality environment. If you’re dependable, detail-oriented, and passionate about hospitality — we’d love to meet you. What you’ll be doing Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to hotel brand standards and operational procedures. Replace linens, towels, amenities, and guest supplies while ensuring rooms are refreshed, organized, and guest-ready. Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts. Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces. Report maintenance issues, lost and found items, safety concerns, and room status updates promptly and accurately. Respond professionally and courteously to guest requests and housekeeping service needs throughout the day. Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines at all times. Support deep cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed. Partner closely with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support smooth hotel operations and guest satisfaction. Help create clean, welcoming, and comfortable spaces that deliver memorable guest experiences aligned with Sonesta’s People People philosophy. Any other duties as assigned. What great looks like Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience preferred. Strong attention to detail with a commitment to cleanliness, organization, and presentation standards. Ability to work efficiently and independently in a fast-paced hospitality environment. Strong time management, reliability, and teamwork skills. Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred. Positive attitude with a strong work ethic and service-focused mindset. Ability to communicate professionally with guests, team members, and hotel leadership. Flexible availability including mornings, weekends, holidays, and operational support as needed. A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences. Anticipated Pay Range & Additional Job Information 22.80 - 25.34/hr Pay rate outlined follows contract requirements. Unionized position. This is not a new position. How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer: Salaried FTE Benefits Food and Beverage Discount RRSP Match Drycleaning Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and benefits Tuition reimbursement Employee Assistance Program Competitive Short- and Long-term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized FTE Benefits Food and Beverage Discount RRSP Match Tool and shoe reimbursement Competitive Medical and dental benefits Competitive Extended health care coverage Various employee perks and benefits Tuition reimbursement Employee Assistance Program Competitive Short term disability program Paid vacation Paid sick days Employee discounted hotel rate- for all Brands within the company Unionized PTE Benefits Food and Beverage Discount Employee discounted hotel rate Tool and shoe reimbursement Various employee perks and benefits Employee Assistance Program Our Commitment to You Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Before You Apply To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.

What you’ll do

The Room Attendant is responsible for cleaning and refreshing guest rooms, bathrooms, and hotel areas to meet brand standards. They must also manage housekeeping supplies, report maintenance issues, and provide professional service to guests.

Requirements

Previous experience in housekeeping, hospitality, or cleaning is preferred. Candidates must demonstrate strong attention to detail, reliability, and the ability to work in a fast-paced environment.

Benefits

• Food and beverage discount • RRSP match • Tool and shoe reimbursement • Medical and dental benefits • Extended health care coverage • Employee perks • Tuition reimbursement • Employee assistance program • Short-term disability program • Long-term disability program • Paid vacation • Paid sick days • Employee discounted hotel rate

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Reliability · Preferred
• Cleaning · Preferred
• Housekeeping · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Sanitation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Cleaning
• Sanitation
• Attention to detail
• Time management
• Teamwork
• Customer service
• Chemical handling
• Safety compliance
• Organization
• Communication
• Reliability
• Hotel Operations
• Productivity Improvement
• Positivity
• Strong Work Ethic
• Cleanliness
• Customer Service
• Employee Assistance Programs
• Front Office
• Leadership
• Linens
• Time Management
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Trades
• Room Attendant
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners