Sonji Goodman

Dedicated Support Specialist with over a decade of experience delivering exceptional support in remote and in-office environments. My expertise lies in streamlining workflows, developing clear technical documentation, and supporting teams to achieve their goals efficiently. I excel at fostering strong stakeholder relationships, analyzing data to inform decisions, and creating organized systems that enhance productivity. My background spans supporting global crowdsourcing projects, managing platform operations, and annotating data for AI training, all with a focus on quality, efficiency, and clear communication. I thrive on solving complex problems, creating organized systems, and continuously learning new skills—most recently completing the Google Data Analytics Professional Certificate.

• Administrative SupportExpert
• AnalyticalAdvanced
• Attention to detailExpert
• Communication SkillsAdvanced
• Critical ThinkingAdvanced
• Data entryExpert
• Detail-orientedExpert
• Google WorkspaceAdvanced
• Microsoft ExcelAdvanced
• Microsoft OfficeAdvanced
• Microsoft OutlookAdvanced
• Microsoft WordAdvanced
• Multi-TaskingExpert
• OnboardingAdvanced
• OrganizationExpert
• PlanningExpert
• Problem solvingAdvanced
• ReliabilityExpert
• SQLIntermediate
• TeamworkExpert
• Technical DocumentationExpert

1. English Language Data Annotator

   DataForce by TransPerfect

   Jul 2024 to Sep 2024

   Montréal, QC

   · Crafted prompts to train AI models in understanding human queries. · Evaluated AI responses for naturalness, correctness, and coherence, enhancing model performance. · Flagged and categorized responses containing misinformation, disinformation, or harmful content for review.

2. Video Annotator

   Algolux (acquired by Torc Robotics, Inc.)

   Nov 2021 to Aug 2023

   Montréal, QC

   · Utilized Computer Vision Annotation Tool (CVAT) to meticulously review and label video footage frame-by-frame for AI training datasets. · Ensured high-quality annotations by maintaining strict adherence to project guidelines, supporting AI model accuracy.

3. Operations Support Specialist

   Wrk Technologies, Inc.

   Aug 2020 to Feb 2021

   Montréal, QC

   · Facilitated collaboration among remote contractors and partner groups, enhancing communication and resource utilization. · Drafted and maintained detailed task instructions, standardizing processes to reduce errors and improve operational consistency. · Implemented process improvements that contributed to increased quality and output of remote teams. · Recognized by management for proactive initiatives, contributing to overall team performance improvements.

4. Platform Support Specialist

   SweetIQ

   Aug 2019 to Apr 2020

   Montréal, QC

   · Collected and analyzed work data using SQL; performed random Quality Assurance checks to uphold high standards. · Developed and delivered training materials for platform users, forums, and web directories, improving onboarding and user engagement. · Led the "Website QA" project for the LocallQ team, expediting service delivery and increasing platform reliability. · Collaborated with cross-functional teams to identify and resolve platform issues, enhancing user experience.

1. Concordia University

   Creative Writing

   Montréal, QC

• Google Data Analytics Specialization

  Coursera

  Open source

• EnglishNative