Staff Site Reliability Engineer

THE OPPORTUNITY We’re looking for a Staff Software Engineer (SRE) to join our Retail and Restaurants AI team. You will be responsible for the reliability, scalability, and performance of our infrastructure, with a deep focus on Google Cloud Platform (GCP). You will architect and maintain high-availability systems, automate operational tasks, and ensure our services can handle the demands of millions of voice AI interactions. WHAT YOU'LL DO * Design, build, and maintain highly available and scalable infrastructure on Google Cloud Platform. * Architect and automate CI/CD pipelines to ensure rapid, reliable deployments. * Implement robust monitoring, alerting, and observability strategies to proactively identify and resolve system issues. * Partner with engineering teams to optimize performance, cost, and reliability of backend services. * Drive incident response, post-mortem analysis, and long-term remediation efforts. * Identify and eliminate sources of toil, promoting operational maturity and self-service capabilities. * Collaborate with cross-functional teams to ensure alignment on infrastructure roadmaps and security standards. * Lead department wide compliance (PCI, SOC) initiatives. WHAT YOU'LL BRING * 12+ years of software engineering experience, with significant experience in Site Reliability Engineering or DevOps roles. * Expert-level experience with Google Cloud Platform (GCP) services (e.g., GKE, Compute Engine, Cloud Run, Pub/Sub). * Proficient in Infrastructure as Code (IaC) tools like Terraform or Pulumi. * Deep experience with Kubernetes, container orchestration, and service mesh architectures. * Strong background in monitoring and observability tools (e.g., Datadog, Prometheus, Grafana, Cloud Monitoring). * Experience designing and managing high-throughput, distributed systems. * Strong problem-solving skills and a growth mindset—comfortable with ambiguity and making high-stakes technical trade-offs. * Excellent communication skills and a demonstrated ability to mentor engineers. PREFERRED QUALIFICATIONS * Experience working in a high-velocity, customer-focused environment. * Familiarity with functional programming paradigms (e.g., Clojure/ClojureScript). * Prior experience in the restaurant technology, hospitality, or AI-driven SaaS space. * Experience implementing security and compliance best practices in the cloud. WORKPLACE & COMPENSATION This role is available throughout Canada. Compensation includes salary, equity, comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience. #LI-MQ1 #LI-REMOTE

You will design, build, and maintain highly available and scalable infrastructure on Google Cloud Platform while automating CI/CD pipelines. Additionally, you will lead incident response, optimize system performance, and drive department-wide compliance initiatives.

Candidates must have 12+ years of software engineering experience with significant expertise in SRE or DevOps roles. Expert-level proficiency in Google Cloud Platform, Kubernetes, and Infrastructure as Code tools is required.

• Salary • Equity • Comprehensive healthcare • Paid time off

• KubernetesPreferred
• CI/CDPreferred
• TerraformPreferred

Identified from the job description. Confirm important requirements above.

• Google Cloud Platform
• Site Reliability Engineering
• DevOps
• Kubernetes
• Infrastructure as Code
• Terraform
• Pulumi
• CI/CD
• Observability
• Datadog
• Prometheus
• Grafana
• Distributed systems
• Mentoring
• Compliance
• Cloud security
• Pipelines
• Cloud Administration
• Time Off Management
• Google Kubernetes Engine (GKE)
• Google Cloud Platform (GCP)
• Infrastructure as Code (IaC)
• Artificial Intelligence
• Customer Service
• Clojure
• Software As A Service (SaaS)
• Communication
• Incident Response
• Scalability
• Problem Solving
• Publish Subscribe
• Prometheus (Software)
• Restaurant Operation
• Self Service Technologies
• Software Engineering
• Functional Programming

• Technology
• Software
• Engineering
• Retail
• Hospitality
• Staff Site Reliability Engineer
• Site Reliability Engineer
• Software and Applications Developers and Analysts Not Elsewhere Classified
• Computer and Information Research Scientists

Minimum experience

10+ years

Posting language

English

Working hours

40 hours per week