Counter Sales Associate

Build Your Career with a National Organization Where Your Expertise Makes an Impact: Soucie Salo, Source Atlantic & The Bolt Supply House have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions. We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Counter Sales based out of Sudbury, ON location. POSITION OVERVIEW We are seeking a dependable, customer-focused professional to support counter sales in a high-traffic, fast-paced branch environment. This role plays a key part in delivering prompt service to walk-in customers, processing orders and inquiries efficiently, and collaborating with the branch team to ensure smooth operations and a strong customer experience. RESPONSIBILITIES Greet and assist walk-in customers at the counter, providing prompt and professional service Respond to customer product inquiries in person, as well as via phone and email to support branch sales Assess customer needs on the spot and recommend appropriate products and solutions Provide pricing, availability, and alternative product options when required Process sales transactions, quotes, special orders, and returns accurately Communicate order status, shipment details, and delivery timelines Work with warehouse staff and vendors to ensure timely order fulfillment Increase sales through cross-selling, upselling, and promotions Build strong relationships with repeat and new customers Help maintain an organized, stocked, and professional counter area Support inventory counts and maintain accurate system information Uphold company policies and procedures while maintaining a professional branch presence Perform other branch and counter-related duties as assigned QUALIFICATIONS Though not required, preference will be given to individuals with Counter Sales experience working in Safety, Industrial, or related environment(s) Strong customer service skills with a professional, positive attitude Clear and effective communication skills Able to work in a fast-paced environment and manage multiple tasks simultaneously Solid problem-solving skills with strong attention to detail and accuracy Honest, dependable, and punctual with a proactive work ethic Strong time management skills with the ability to work independently and as part of a team Capable of following written instructions, safety procedures, and documented processes Comfortable using computers, Microsoft Office (Outlook, Excel), and ERP/order entry systems In accordance with the provincial wage transparency requirements, the expected base compensation for this position is between $41,600 and $45,700 or more, depending on relevant experience, technical competencies, certifications, etc. In addition, all permanent & full-time associates are eligible for additional benefits, including but not limited to: Medical, Dental, Vision, STD/LTD/AD&D, Life Insurance, RRSP Matching, Pro-rated Vacation Entitlement, Paid Statutory Holidays, Employee Assistance, etc. Unveiling Your Perks: Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits: Competitive compensation that recognizes your worth. A flexible health, drug, and dental plan tailored to your well-being. An employer-matching retirement savings plan for your financial security. Additional life and disability insurance options for peace of mind. Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare. An enriched vacation entitlement schedule for a balanced life. Participate in our physical fitness reimbursement program, championing your vitality.

The Counter Sales Associate is responsible for assisting walk-in customers, processing orders, and providing product information in a fast-paced branch environment. They will also collaborate with the warehouse team to ensure accurate order fulfillment and maintain a professional, organized counter area.

The ideal candidate should possess strong customer service and communication skills with the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office and experience with ERP systems is required, while previous experience in industrial or safety-related sales is preferred.

• Medical insurance • Dental insurance • Vision insurance • Short-term disability insurance • Long-term disability insurance • Accidental death and dismemberment insurance • Life insurance • RRSP matching • Paid vacation • Paid statutory holidays • Employee assistance program • Physical fitness reimbursement

• Time managementPreferred
• Customer servicePreferred
• ERP systemsPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• SalesPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• UpsellingPreferred
• Inventory managementPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Order processing
• Product inquiry support
• Cross-selling
• Upselling
• Inventory management
• Problem-solving
• Time management
• Microsoft Office
• Outlook
• Excel
• ERP systems
• Communication
• Attention to detail
• Client Needs Assessment
• Cross-Selling
• Customer Empowerment
• Industrial Distribution
• Order Entry
• Effective Communication
• Positivity
• Resilience
• Safety Procedures
• Strong Work Ethic
• Microsoft Excel
• Customer Service
• Order Fulfillment Management
• Physical Fitness
• Warehousing
• Leadership
• Innovation
• Problem Solving
• Microsoft Outlook
• Operations
• Time Management
• Technical Services
• Detail Oriented
• Honesty

• Sales
• Customer Service & Support
• Retail
• Logistics
• Manufacturing
• Counter Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week