Customer Service Representative

Job summary

Act as the primary point of contact for customers in the parts department to ensure their equipment needs are met accurately and efficiently. Responsibilities include professional consultation, maintaining farmer relationships, and assisting with inventory control.

Job details

Are you looking to work with a family-owned business with corporate resources? Does working with innovation and cutting edge technology excite you? Would you like working in an environment where you have the freedom to achieve your career goals? Then look no further than South Country Equipment! We are a family-owned, 8-location John Deere dealer network that operates through southern Saskatchewan. We have a culture that focuses on working as a team and supporting one another to accomplish our goals. As the agriculture industry continues to innovate, so does South Country. We ensure that the farmers we support are educated and equipped to take their operations to the next level. Our Culture At South Country we pride ourselves in our team members' success and accomplishments. Those that have had success within South Country typically share the following traits: A team first mentality Eagerness to take on new challenges and development A welcoming and friendly personality The ability to understand how their role supports the bigger picture and how they play a part in achieving our enterprise goals A passion for supporting the agriculture industry in their community To learn more about us: watch this video Details: Location: Mossbank, SK Apply by: September 20, 2026 Position type: Full-time, permanent What is in it for you: Training and development opportunities Career growth opportunities A welcoming family owned and operated organization that puts individuals first Opportunity to represent John Deere and support growers in food production Utilizing John Deere and outside sourced professional training to support with continuous learning Autonomy to set you up for success and allow you to be part of the innovation within agriculture Paid overtime hours What you'll do: Our customer service representative is the customer facing part of our parts department and plays a vital role in maintaining the relationship we have with our customers. You will be the first person our customers see when they enter our locations. Using our parts software you will ensure that our customer's parts needs are met with accuracy and efficiency. This role consists of: Professional consultation with customers to determine their needs through face-to-face interaction, phone conversations and written communication Support farmers throughout the year ensuring they have the parts to keep their equipment operating Develop relationships with farmers that will allow you to provide them enhanced support Provide input and assistance in inventory control and maintain a professional retail environment Operating within a cyclical environment that requires extended hours during the farming season including evenings, weekends and participation in an on call rotation Requirements What you bring: 2-3 years of customer facing or retail experience A relationship focussed perspective to customer service and love for helping people Strong attention to detail Basic to intermediate computer skills Problem solving skills and the ability to come up with creative solutions A mechanical inclination or a farming background would be considered an asset Benefits Pension plan Health benefits Dental care Life insurance Vision care Paid time off Store discount

What you’ll do

Act as the primary point of contact for customers in the parts department to ensure their equipment needs are met accurately and efficiently. Responsibilities include professional consultation, maintaining farmer relationships, and assisting with inventory control.

Requirements

Candidates should have 2-3 years of customer-facing or retail experience with strong problem-solving and computer skills. A mechanical inclination or farming background is considered a valuable asset.

Benefits

• Pension plan • Health benefits • Dental care • Life insurance • Vision care • Paid time off • Store discount

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Retail Experience
• Relationship Management
• Attention To Detail
• Computer Skills
• Problem Solving
• Mechanical Inclination
• Inventory Control
• Professional Consultation
• Written Communication

Job areas

• Customer Service & Support
• Agriculture
• Retail
• Trades
• Logistics