First-Year Experience Coordinator

Job summary

Coordinate and improve student orientation, transition, volunteer, and peer mentorship programs across multiple intakes and campuses, including event logistics and communications. Build campus partnerships, lead cross-functional initiatives, and analyze participation, feedback, and outcomes to improve student engagement and program delivery.

Job details

SAIT’s Student Services department unlocks learner potential within a vibrant campus culture. Join a team driven by student success, offering holistic services from academic support and counselling to financial advising and social engagement. The Opportunity Job classification: A5068 - Information Officer II # of positions: 2 Salary range: $64,994.80 - $70,838.30. Placement within the range is typically based upon a review of skills, experience, and internal equity. Hours per week: 36.25 Paid leave: 3 weeks vacation per year Deadline to apply: 4:00PM, October 9, 2026 SAIT’s Student Services team is excited to welcome a First-Year Experience Coordinator to play a key role in shaping how students begin their journey at SAIT. Reporting to the Team Lead, First Year Experience, this position leads the planning, coordination, and continuous enhancement of student transition, onboarding, and engagement initiatives across multiple intakes and campuses. This is a dynamic, student-focused role that combines program management, partner collaboration, and event delivery to create meaningful opportunities for connection, belonging, and success. Working with a high degree of autonomy, the Coordinator leads complex initiatives involving hundreds of students, multiple campus partners, and a blend of in-person, online, and hybrid experiences. Through strategic planning, strong relationship-building, and data-informed decision-making, the incumbent helps deliver a consistent, high-quality student experience while driving continuous improvements that support student engagement, transition, and persistence. How You'll Contribute Coordinate and deliver New Student Orientation and first-year experience programs, including in-person and virtual events. Lead event planning and logistics, including scheduling, facilities, technology, catering, signage, and on-site operations. Support and oversee student volunteer programs, including recruitment, training, scheduling, supervision, recognition, and engagement. Manage volunteer tracking systems and analyze participation data to enhance volunteer experiences and leadership development opportunities. Coordinate peer mentorship and student transition initiatives, including participant recruitment, program delivery, and ongoing support. Build and maintain strong partnerships with academic schools, Student Services, Marketing, the Registrar's Office, and other campus partners. Develop and deliver clear communications to students, volunteers, and campus partners. Lead meetings with partners, establish project timelines, and coordinate cross-functional onboarding and engagement initiatives. Collect, analyze, and report on program participation, feedback, and outcomes to support continuous improvement. Identify and implement process enhancements that improve operational efficiency and the student experience. Ensure accurate documentation, data integrity, and compliance with institutional policies and procedures. Lead the development, administration, and evaluation of the Peer Mentorship Program, including outreach, training, engagement strategies, and impact assessment. What You Bring Bachelor’s degree in Communications, Education, Human Services, or a related field. 3-5 years of experience in student programming or event management Experience coordinating events, orientations, onboarding, or student transition programs. Strong organizational, project management, and time management skills, with the ability to manage multiple priorities and deadlines. Excellent written and verbal communication skills. Proven ability to build collaborative relationships with diverse campus and community partners. Student-focused approach with a strong commitment to customer service and creating positive student experiences. Ability to thrive in a fast-paced environment and effectively manage competing priorities during peak activity periods. Demonstrated commitment to equity, diversity, inclusion, accessibility, and student success. We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way. Together, we build bold futures At SAIT, We Equip You With The Resources You Need To Shape Bold Futures For Yourself And Our Communities. We Offer a Comprehensive Package Including Generous time off to pursue other passions and support your wellbeing SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate Access to a Health Spending or Taxable Spending Account Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses Defined Benefit pension through LAPP to help you retire with confidence Excellent dining options on campus Free access to our fitness facilities and group fitness classes And the perks keep on coming! About SAIT At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters. Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here. We’re committed to community and belonging Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What you’ll do

Coordinate and improve student orientation, transition, volunteer, and peer mentorship programs across multiple intakes and campuses, including event logistics and communications. Build campus partnerships, lead cross-functional initiatives, and analyze participation, feedback, and outcomes to improve student engagement and program delivery.

Requirements

A bachelor’s degree in Communications, Education, Human Services, or a related field and 3–5 years of experience in student programming or event management are required. Candidates should bring event or transition-program coordination experience, strong organizational and communication skills, collaborative relationship-building abilities, and a commitment to student success and inclusion.

Benefits

• Paid Vacation
• Medical, Dental, And Vision Benefits
• Mental Health Support
• Health Spending Account
• Taxable Spending Account
• Professional Development
• Tuition Support
• LinkedIn Learning
• Discounted Continuing Education Courses
• Defined Benefit Pension
• Campus Dining Options
• Fitness Facilities And Group Fitness Classes

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Data analysis · Preferred
• Project management · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Coordination
• Event Planning
• Project Management
• Student Orientation
• Student Transition Programs
• Volunteer Management
• Peer Mentorship
• Partner Collaboration
• Written Communication
• Verbal Communication
• Data Analysis
• Program Evaluation
• Process Improvement
• Time Management
• Customer Service
• Equity, Diversity, Inclusion, And Accessibility

Job areas

• Education
• Management & Leadership
• Administrative
• Customer Service & Support

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