Customer Care Associate (WFH)

About Us We work with members and families across the United States, Canada, and New Zealand, helping them better understand benefit programs designed to provide long-term protection and peace of mind. Through partnerships with unions, credit unions, and association-based groups, we focus on delivering clear information, dependable service, and support members can rely on. Position Overview This role is focused on guiding members through the benefit information available to them. You will help answer questions, review options, assist with simple enrollment steps, and ensure each member receives professional, easy-to-understand support. The people you connect with are already affiliated with the groups and programs we serve. Main Responsibilities Provide members with benefit information and confirm eligibility Respond to incoming calls and help direct members appropriately Follow up with clients regarding questions, requests, or next steps Explain coverage options in a clear and professional manner Use Needs Analysis tools to help identify suitable program recommendations Stay informed on product updates, policy changes, and available offerings through ongoing training Maintain accurate records and follow established processes Ideal Candidate Strong communication skills Organized, reliable, and detail-focused Comfortable speaking with members by phone or video Able to follow training systems and structured procedures Professional, patient, and service-oriented Focused on providing a positive member experience What We Offer Full training provided from the beginning 100% remote work environment Weekly pay with strong earning potential Bonus opportunities Opportunities for advancement within the organization Benefits available after 3 months Supportive team culture with a balanced work environment

Guide members through benefit programs by answering questions and assisting with enrollment steps. Provide professional support and use needs analysis tools to recommend suitable program options.

The ideal candidate should possess strong communication skills and be comfortable interacting with members via phone or video. Reliability, a service-oriented mindset, and the ability to follow structured training procedures are required.

• Training • Weekly Pay • Bonus Opportunities • Advancement Opportunities • Benefits After 3 Months

Identified from the job description. Confirm important requirements above.

• Communication Skills
• Organization
• Attention To Detail
• Phone Etiquette
• Video Communication
• Patient Service
• Needs Analysis
• Record Keeping

• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 7, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, CA