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American Income Life Insurance Company provides supplemental insurance benefits to working families through partnerships with unions and associations, boasting over $3 billion in assets and strong financial ratings.

Waco, TX

Insurance
5,001+ people

About

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Open positions

Remote - Customer Service Agent

Remote · Hamilton, Ontario, Canada

Connect with members to answer questions, explain benefit options, and support them through the enrollment process. Maintain accurate client records and ensure a positive experience for every member.

Client Support Specialist – Work From Home

Remote · Surrey, British Columbia, Canada

Assist members by explaining benefit programs in plain language and guiding them through plan selection. Maintain accurate records, follow up with clients, and stay updated on program changes to ensure professional service.

Client Support Specialist – Work From Home

Remote · Surrey, British Columbia, Canada

Guide members through benefit program options by translating complex information into plain language. Assess individual needs to match them with appropriate plans while maintaining accurate records.

Remote - Customer Service Agent

Remote · Hamilton, Ontario, Canada

Connect with members to answer questions, explain benefit options, and support them through the enrollment process. Maintain accurate client records and ensure a positive experience for every member.

Customer Care Representative (Remote)

Remote · Winnipeg, Manitoba, Canada

Connect with clients via virtual appointments to present personalized benefit solutions and provide ongoing customer support. Maintain accurate digital records and build lasting professional relationships with clients.

Customer Service Rep Entry Level (WFH)

Remote · Halifax, Nova Scotia, Canada

Conduct virtual client meetings via phone or video to identify needs and present personalized solutions. Build long-term client relationships while working toward individual and team performance goals.

(Remote) Entry Level Customer Service

Remote · Canada, United States

The Benefits Representative handles inbound and outbound calls to help union members understand and apply for supplemental benefit programs. They conduct virtual appointments via phone or Zoom and assist with digital documentation.

Client Support Specialist – Work From Home

Remote · St. Catharines, Ontario, Canada

The specialist will connect with members to provide information and guidance regarding available benefit programs. They are responsible for answering questions, identifying suitable options, and maintaining accurate records to ensure a professional client experience.

Client Support Specialist – Work From Home

Remote · Red Deer, Alberta, Canada

The specialist will connect with members to provide information and guidance regarding available benefit programs. Responsibilities include answering coverage questions and maintaining a professional client experience.

Customer Service Representative (Work From Home)

Remote · Halifax, Nova Scotia, Canada

Connect with clients to explain benefit options and help them make informed decisions about programs and services. Maintain accurate communication and stay updated on policy changes to deliver a professional customer experience.

Remote CSR Relations Associate

Remote · Denver, Colorado, United States

Support veterans, union members, and their families by helping them navigate and customize their benefit plans. Maintain long-term client relationships and ensure all activities adhere to company and state regulations.

Virtual Customer Support Specialist – WFH

Remote · United States

Engage with members using a warm lead database to assess financial needs and recommend tailored insurance solutions. Provide ongoing policy support and guide members through the application process while maintaining regulatory compliance.

Entry Level Management and Consultant

Remote · United States, Canada

Conduct virtual consultations to explain benefit options and guide members through the decision-making process. Maintain accurate records and assist clients with digital applications and documentation.

Customer Service Rep (WFH)

Remote · United States, Canada

The role involves managing inbound and outbound calls to guide union and association members through their benefit program options. Responsibilities include conducting virtual appointments, assisting with applications, and maintaining accurate digital records.

Entry Level - Work From Home (CSR)

Remote · Vancouver, British Columbia, Canada

Assist clients and members in understanding available benefit programs and coverage options. Provide professional guidance, answer coverage-related questions, and maintain consistent follow-up support.

Customer Service Representative - Remote Work

Remote · Calgary, Alberta, Canada

Provide clients with clear information regarding supplemental benefit products, coverage, and account options. Review existing plans to identify cost-effective solutions while delivering a professional client experience.

Customer Success Associate – Remote

Remote · United States, Canada

Connect with families to explain available benefit options and guide them through the process. Build strong client relationships through clear communication, patience, and consistent follow-up.

Customer Care Advisor WFH

Remote · Toronto, Ontario, Canada

Assist families in understanding and selecting appropriate benefit options through professional communication. Provide reliable support and contribute ideas to improve team systems and the client experience.

Customer Care Associate (WFH)

Remote · Winnipeg, Manitoba, Canada

Guide members through benefit programs by answering questions and assisting with enrollment steps. Provide professional support and use needs analysis tools to recommend suitable program options.

Entry Level Customer Service (Work From Home)

Remote · Hamilton, Ontario, Canada

Provide members with information regarding supplemental benefit products, coverage, and account details. Identify cost-effective solutions based on member needs while maintaining a professional client experience.