WFH - Customer Service Associate

Job summary

Connect with members to explain benefit options and guide them through the application and enrollment process. Maintain accurate client documentation while providing ongoing support and professional follow-up.

Job details

American Income Life is expanding its team and looking for motivated individuals who enjoy working with people and helping families understand the benefit options available to them. AIL provides supplemental insurance coverage to members of labor unions, credit unions, associations, and working families throughout Canada. With more than 2 million policyholders, the organization continues to grow through strong member relationships, referrals, established lead programs, and ongoing customer service. Key Responsibilities Connect with members who have requested information about available benefits Review individual needs and help determine suitable coverage options Clearly explain policies, benefits, and available protection plans Guide clients through the application and enrollment process Provide professional follow-up and ongoing support Maintain accurate client information and documentation Participate in training sessions and stay current on products, procedures, and company updates What We Provide Full training and ongoing support 100% remote work Weekly compensation Performance-based bonus opportunities Advancement into leadership and management roles Company benefit programs Professional development and mentorship Flexible work environment with an emphasis on work-life balance We are looking for dependable, goal-oriented individuals who communicate well, are comfortable working independently, and are interested in developing a long-term professional career. If you are motivated, coachable, and enjoy helping others, we encourage you to apply and learn more about the opportunity with American Income Life.

What you’ll do

Connect with members to explain benefit options and guide them through the application and enrollment process. Maintain accurate client documentation while providing ongoing support and professional follow-up.

Requirements

We are looking for dependable, goal-oriented individuals who communicate well and are comfortable working independently. Candidates should be motivated, coachable, and interested in developing a long-term professional career.

Benefits

• Full training
• Ongoing support
• Weekly compensation
• Performance-based bonus
• Leadership advancement
• Company benefit programs
• Professional development
• Mentorship

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• Communication · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Relationship building
• Problem solving
• Documentation
• Time management
• Independent work
• Goal-oriented
• Management
• Customer Service
• Leadership
• Labor Unions
• Mentorship
• Goal-Oriented

Job areas

• Customer Service & Support
• Sales
• Finance & Accounting
• Customer Service Associate
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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