Hotel Night Auditor

Job summary

The Night Auditor is responsible for registering guests, managing reservations, and processing departures and payments. They must balance daily transactions, complete financial reports, and provide general information and customer service to guests.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Staff accommodation available Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Exchange foreign currency Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Record and balance daily transactions Experience and specialization Computer and technology knowledge MS Windows Additional information Security and safety Criminal record check Transportation/travel information Public transportation is not available Work conditions and physical capabilities Attention to detail Fast-paced environment Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Flexibility Judgement Organized Reliability Team player Benefits Health benefits Dental plan Disability benefits Health care plan Vision care benefits Financial benefits Group insurance benefits Life insurance Other Benefits Other benefits Wellness program

What you’ll do

The Night Auditor is responsible for registering guests, managing reservations, and processing departures and payments. They must balance daily transactions, complete financial reports, and provide general information and customer service to guests.

Requirements

Candidates should have a high school diploma or equivalent experience and basic knowledge of MS Windows. The role requires a criminal record check and the ability to work in a fast-paced environment under pressure.

Benefits

• Health benefits • Dental plan • Disability benefits • Health care plan • Vision care benefits • Financial benefits • Group insurance benefits • Life insurance • Wellness program

Listed skills

• Customer service · Preferred
• Financial Reporting · Preferred
• interpersonal skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Complaint Resolution
• Reservation Management
• Foreign Currency Exchange
• Cash Balancing
• Financial Reporting
• Inventory Management
• Emergency Procedures
• Customer Service
• MS Windows
• Clerical Duties
• Interpersonal Skills

Job areas

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative