Assistant Manager

Job summary

The Assistant Manager supports the General Manager in running daily operations, including coaching staff and managing front-of-house activities. They are responsible for ensuring high service standards, meeting financial targets, and maintaining a safe, fun environment for guests.

Job details

Are you a highly motivated, engaging manager? Are you looking for an employer that will invest in you and develop your career further? Do you thrive in fun, friendly and fast paced working environments? If so, then look no further! The Why... Join Splitsville as an Assistant Manager and in return you'll get: 3 weeks of vacation - increasing to 4 after one year of service Discounts on food and $1 bowling The opportunity to earn bonus Access to our in-house training pathways Financial long service awards Medical and dental benefits RRSP matching plan Mental health support benefits The What... When joining Splitsville as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area. Within our fast-paced, dynamic world, you will be at the very centre of the Splitsville experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the guest journey. The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets. You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers. To Be Successful You Will Have Management experience, ideally within a retail or restaurant setting A passion for guest service Evidence of inspiring and developing large teams A willingness to work nights and weekends Desire for success A friendly, energetic, enthusiastic and positive attitude The ability to work well as part of a team Excellent communication skills Experience with organizing and assigning shift tasks Experience working in a fast-paced environment The Who... Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience. At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company. To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites. If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.

What you’ll do

The Assistant Manager supports the General Manager in running daily operations, including coaching staff and managing front-of-house activities. They are responsible for ensuring high service standards, meeting financial targets, and maintaining a safe, fun environment for guests.

Requirements

Candidates should have prior management experience in a retail or restaurant setting and a proven ability to lead and develop large teams. A flexible schedule including nights and weekends is required, along with excellent communication skills and a positive, energetic attitude.

Benefits

• 3 weeks of vacation • Discounts on food • Bowling discounts • Bonus opportunities • In-house training pathways • Financial long service awards • Medical benefits • Dental benefits • RRSP matching plan • Mental health support benefits

Listed skills

• Operations Management · Preferred
• management · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Management
• Guest service
• Coaching
• Mentoring
• Team leadership
• Operations management
• Front-of-house operations
• Financial target management
• Shift scheduling
• Communication skills
• Conflict resolution
• Safety management

Job areas

• Management & Leadership
• Hospitality
• Retail
• Customer Service & Support
• Food & Beverage