Team Leader

Job summary

Support the management team in daily operations by deploying staff and delegating tasks to ensure exceptional guest experiences. Oversee centre cleanliness, safety, and operational efficiency across all departments.

Job details

Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences? Do you thrive in a hands-on role where no two days are the same? We’re looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre. The Why... Join Splitsville as a Team Leader and in return you'll get: 50% off food when you are working $1 bowling Ongoing training and development, with the opportunity to fast track your career Access to our in-house management training programs Mental health support benefits The What... As a Team Leader, you’ll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do. Here’s some of what you can expect as part of the role… Lead shifts and support daily operations across all departments Deliver exceptional, friendly guest service both in-person and over the phone Demonstrate strong leadership by coaching, motivating, and developing team members Assign tasks, monitor performance, and provide real-time feedback Ensure all areas meet Splitsville standards for cleanliness, presentation, and safety Support team scheduling, breaks, and shift transitions Handle guest concerns professionally and resolve issues promptly Drive sales through upselling, promotions, and team target setting Assist in controlling labour and operating costs in line with business needs Ensure compliance with company policies, including cash handling and health & safety procedures Complete all required checklists, reporting, and shift summaries Oversee booking systems and ensure accurate guest data entry Coordinate team communication to ensure seamless guest flow and event execution Maintain strong knowledge of food, beverage, and service offerings Support stock control, inventory management, and audit standards Ensure all guest experiences—from parties to casual visits—run smoothly The Who… The be a successful Team Leader, you’ll have: Previous experience in a guest-facing, hospitality, entertainment, or leisure environments Strong communication and leadership skills A passion for delivering memorable guest experiences Ability to work both independently and as part of a team Flexibility to work varied shifts, including evenings and weekends Confidence working in a fast-paced environment Smart Serve (ON), Serve it Right (SK), Pro Serve (AB), Serving it Right (BC) Food Handlers Certificate The Who... Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience. At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company. If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today! To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites. If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.

What you’ll do

Support the management team in daily operations by deploying staff and delegating tasks to ensure exceptional guest experiences. Oversee centre cleanliness, safety, and operational efficiency across all departments.

Requirements

Requires previous experience in guest-facing hospitality or leisure environments with strong leadership and communication skills. Must possess valid alcohol service certification (e.g., Smart Serve) and a Food Handlers Certificate.

Benefits

• Food Discount • Training And Development • Management Training Programs • Mental Health Support

Listed skills

• Leadership · Preferred
• Cash handling · Preferred
• Coaching · Preferred
• Upselling · Preferred
• Inventory management · Preferred
• Performance Monitoring · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Guest Service
• Coaching
• Performance Monitoring
• Conflict Resolution
• Upselling
• Labour Cost Control
• Cash Handling
• Health & Safety Compliance
• Inventory Management
• Scheduling
• Team Coordination

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Food & Beverage