Department Sales Manager, Softgoods

Are you passionate about the latest trends in apparel and creating exceptional shopping experiences? Join us as a Softgoods Department Sales Manager, where you’ll lead our team in delivering exceptional service and helping customers find the perfect clothing and accessories for their lifestyle. Since 1979, we have been Canada’s go-to destination for performance-driven gear and stylish outdoor fashion. From skiing to cycling, we’re here to outfit our customers for their next adventure with apparel, footwear, equipment, and accessories for everyone. What You'll Do; As a leader on our shop floor, you’ll combine your passion for fashion with operational expertise to create a standout retail experience. You’ll set the tone as a role model for outstanding customer service, fostering a fun, inclusive, and high-performing team environment. While partnering with your Assistant Manager to achieve sales targets, manage team KPIs, and maximize profitability, you’ll coach your team to be product and trend experts, ensuring they’re equipped to guide customers to their perfect fit. You’ll manage scheduling, inventory, and merchandising to keep your department running smoothly and looking sharp. Deliver outstanding customer service, resolving issues promptly and ensuring customer satisfaction at every interaction. Execute visual merchandising standards, including analyzing product needs and implementing weekly plans to optimize sales. Act as Manager on Duty, leading by example in daily operations, motivating the team, and ensuring adherence to store policies and procedures. Prioritize health and safety by identifying workplace hazards, providing training, and adhering to Occupational Health and Safety standards. Support recruitment, staff development, and performance appraisals to build a strong, high-performing team. What You'll Bring; Passionate about apparel trends and inspiring others through your enthusiasm for fashion and style. With 2-4 years of retail leadership experience, you’ve successfully led teams to hit goals and elevate customer experiences. You’re results-driven, entrepreneurial, and motivated by challenges. Strong communicator who knows how to motivate, engage, and get things done. You’re an organized multitasker who thrives on juggling priorities. AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team. This posting is for an open existing role in our organisation. Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

The Department Sales Manager leads the shop floor team to deliver exceptional customer service while managing daily operations, inventory, and visual merchandising. They are responsible for coaching staff, achieving sales targets, and ensuring adherence to health and safety standards.

Candidates must have 2-4 years of retail leadership experience and a strong passion for apparel trends. The role requires a results-driven individual with excellent communication skills and the ability to manage team performance and operational tasks.

• Customer servicePreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Retail management
• Team leadership
• Customer service
• Visual merchandising
• Inventory management
• Sales target achievement
• KPI management
• Staff development
• Performance appraisals
• Operational expertise
• Communication
• Multitasking
• Health and safety compliance
• Trend analysis
• Recruitment
• Sales Optimization
• Artificial Intelligence
• Customer Service
• Training And Development
• Occupational Safety And Health
• Sales
• Leadership
• Key Performance Indicators (KPIs)
• Merchandising
• Operations
• Performance Review
• Sales Management
• Visual Merchandising
• Scheduling
• Prioritization
• Enthusiasm

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Sales Department Manager
• Department Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum experience

2+ years

Apply by

Aug 29, 2026

Posting language

English

Working hours

40 hours per week