ECOMM SL - E-Commerce Shipping Associate

Job summary

You will be responsible for efficiently processing, packing, and shipping online orders to ensure timely delivery. Additionally, you will monitor order statuses and resolve shipping issues by coordinating with logistics providers.

Job details

What You'll Do; As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to providing a seamless online shopping experience for our customers. Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment. Process and fulfill online orders efficiently and accurately to meet delivery expectations. Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition. Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging. Adjust orders as needed to accommodate customer requests, product availability, or special instructions. Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers. Ensure proper documentation is completed for all shipments, returns, and order modifications. Maintain a clean, organised, and safe workspace, following all operational and safety guidelines. What You'll Bring; A passion for sports, fashion, and delivering outstanding customer experiences. Strong attention to detail and a commitment to accuracy in order processing. Excellent communication skills to provide clear updates and solutions to customers. Problem-solving abilities to quickly address shipping challenges and work with logistics providers to find solutions. Ability to work efficiently in a fast-paced environment while meeting deadlines. Basic computer skills and familiarity with order management systems and shipping platforms. Physical capability to lift and move packages as needed. AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team. This posting is for an open existing role in our organisation. Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

What you’ll do

You will be responsible for efficiently processing, packing, and shipping online orders to ensure timely delivery. Additionally, you will monitor order statuses and resolve shipping issues by coordinating with logistics providers.

Requirements

Candidates should have strong attention to detail and excellent communication skills to provide solutions to customers. You must also be physically capable of lifting packages and possess basic computer skills for order management systems.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Order Fulfillment · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Shipping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order processing
• Order fulfillment
• Shipping
• Packing
• Customer service
• Communication
• Problem-solving
• Attention to detail
• Computer skills
• Logistics coordination
• Inventory management
• Shipment Preparation
• Productivity Improvement
• Ability To Meet Deadlines
• Artificial Intelligence
• Customer Service
• Computer Literacy
• Problem Solving
• Order Management Systems
• Order Processing
• Coordinating
• Electronic Messaging
• Detail Oriented

Job areas

• Logistics
• Retail
• Customer Service & Support
• Sports & Recreation
• Shipping Associate
• Shipping / Receiving Clerk
• Stock Clerks
• Online Merchants
• Business Operations Specialists, All Other