HARDGOODS - Boot Fitter

Job summary

Provide expert ski boot fitting services, including assessment, diagnosis, and customized modifications to enhance customer performance and comfort. Maximize sales through recommendations of complementary products and maintain an organized, safe, and efficient fitting workspace.

Job details

What You'll Do; As a Boot Fitter at Sporting Life, you’ll use your expertise to provide a world-class fitting experience, ensuring customers walk away with boots that match their performance needs, comfort level, and lifestyle. We know that the right fit can make all the difference—especially when it comes to ski boots. Whether working with recreational skiers or competitive athletes, your knowledge and passion will help customers get the most out of their time on the slopes. Provide exceptional boot fitting service, guiding customers through the entire process from assessment to final adjustments. Accurately diagnose fit issues and recommend customized solutions, including boot modifications, heat molding, and custom footbeds. Educate customers on the biomechanics of ski boot fitting, helping them understand how a proper fit enhances performance and comfort. Maximise sales by offering expert recommendations on complementary products, such as insoles, socks, and ski accessories. Ensure an efficient and well-organised workspace, maintaining tools, paperwork, and fitting stations to the highest standard. Meet all service and operational goals, including maintaining store readiness, safety compliance, and inventory control. Actively participate in store-wide service initiatives, including loss prevention and workplace safety procedures. Stay up to date with the latest industry trends, technology, and innovations in ski boot fitting. What You'll Bring A passion for skiing and a deep understanding of ski boot mechanics and fit customisation. Enthusiasm for sales and exceptional customer service, with the ability to build trust and lasting relationships. Strong problem-solving skills to assess customer needs and provide tailored solutions. Excellent communication and organisational abilities to manage multiple fittings efficiently. The ability to work independently and under pressure, meeting tight deadlines while maintaining attention to detail. A commitment to continuous learning, staying updated on boot fitting techniques and advancements. Boot fitting certification or prior experience in boot fitting is an asset. AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team. This posting is for an open existing role in our organisation. Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

What you’ll do

Provide expert ski boot fitting services, including assessment, diagnosis, and customized modifications to enhance customer performance and comfort. Maximize sales through recommendations of complementary products and maintain an organized, safe, and efficient fitting workspace.

Requirements

Requires a deep understanding of ski boot mechanics and a passion for skiing, with strong communication and problem-solving skills. Prior boot fitting experience or certification is considered an asset.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Safety Compliance · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Ski boot fitting
• Customer service
• Sales
• Biomechanics
• Heat molding
• Custom footbeds
• Problem-solving
• Communication
• Organization
• Inventory control
• Loss prevention
• Safety compliance
• Client Needs Assessment
• Continuous Development
• Organizational Skills
• Artificial Intelligence
• Customer Service
• Disabilities
• Inventory Control
• Problem Solving
• Loss Prevention
• Mechanics
• Molding (Manufacturing Process)
• Relationship Building
• Workplace Safety
• Enthusiasm
• Detail Oriented

Job areas

• Retail
• Sports & Recreation
• Customer Service & Support
• Sales
• Sporting Goods Manager
• Loss Prevention / Asset Protection Specialist
• Security Guards
• Retail Loss Prevention Specialists
• Protective Service Workers, All Other