ServiceNow Technical Architect

Job summary

Define and govern the end-to-end ServiceNow HRSD and Employee Center architecture, including enterprise integrations, technical standards, design reviews, and scalability. Guide implementation of HR workflows, action item aggregation, Virtual Agent and Teams integration, Employee Center improvements, testing, and go-live activities.

Job details

Role: ServiceNow HRSD / Employee Center Technical Architect Location: EST (Remote) Experience: 12+ Years Duration - 6+ Months Key Skills: ServiceNow HRSD & Employee Center architecture expertise Integration design (API-led, real-time orchestration) Enterprise architecture, performance, scalability Strong knowledge of HR systems (SuccessFactors preferred) Key Deliverables End-to-end solution architecture & design blueprint Integration architecture across enterprise systems Technical standards, patterns, and governance Design reviews and approvals for all build components Guidance on complex capabilities (task aggregation, VA, workflows) Scope of Work Define architecture, integration strategy, enforce standards, guide design decisions, ensure scalability & performance Deliver Action Item Aggregation across SuccessFactors, CSOD, Concur Enable Enterprise Integrations (real-time / near real-time) Implement HR Workflow Automation Configure Virtual Agent + Teams integration Enhance Employee Center UX & navigation Support SIT, UAT, regression testing, and defect resolution Participate in Agile delivery (sprints, workshops, design sessions) Support cutover, go-live, and knowledge transfer

What you’ll do

Define and govern the end-to-end ServiceNow HRSD and Employee Center architecture, including enterprise integrations, technical standards, design reviews, and scalability. Guide implementation of HR workflows, action item aggregation, Virtual Agent and Teams integration, Employee Center improvements, testing, and go-live activities.

Requirements

The role requires 12+ years of experience and strong expertise in ServiceNow HRSD and Employee Center architecture. It also calls for enterprise integration design, performance and scalability knowledge, and familiarity with HR systems, with SuccessFactors preferred.

Listed skills

• Technical · Preferred
• Integration · Preferred
• Integrations · Preferred
• Teams · Preferred
• Time · Preferred
• Agile · Preferred
• Workflow Automation · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ServiceNow HRSD
• Employee Center
• Solution Architecture
• Integration Design
• API-Led Integration
• Real-Time Orchestration
• Enterprise Architecture
• Performance and Scalability
• SuccessFactors
• Action Item Aggregation
• HR Workflow Automation
• Virtual Agent
• Microsoft Teams Integration
• Employee Center UX
• Agile Delivery
• SIT and UAT

Job areas

• Technology
• Software
• Human Resources
• Management & Leadership
• Consulting

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