Ssempeebwa Fred

Information Technology Specialist with over 6 years of professional experience in IT support and technical operations across government and private-sector environments. Experienced in IT business systems, network operations, IT security, system administration, technical support, CCTV infrastructure, ERP/LIMS support, Microsoft environments, IT asset management and user support. Strong analytical, communication and interpersonal skills with a proven ability to work effectively within teams and support business operations.

• Active Directory and Windows 7/10 support
• CCTV infrastructure monitoring and maintenance
• Computer networking, repair and maintenance
• Computer programming and systems administration
• Data analysis and visualisation
• ERP / LIMS systems support
• IT asset management and ICT equipment procurement
• Linux Ubuntu and CentOS server administration
• Microsoft Outlook and Microsoft 365 support
• Microsoft Server 2008/2012 administration
• System security and data management
• VMware and IT infrastructure support

1. ICT Assistant

   Abacus Pharmaceuticals (APDL)

   Jan 2017 to Present

   Mukono

   • Oversee procurement of ICT equipment within the factory and support IT asset accountability. • Manage and maintain Outlook mail clients and provide Microsoft Outlook setup and configuration. • Monitor and maintain CCTV infrastructure across a 64-camera facility and assist users with required footage. • Manage and maintain ERP/LIMS and server-related operations. • Monitor and maintain the company PBX/intercommunication telecommunication system. • Coordinate with branch managers across the country on ICT problems and support requirements. • Monitor network availability and perform maintenance required to support reliable user connectivity. • Create monthly firewall reports using Cyberoam/Sophos to track internet usage and identified external threats. • Support firewall configuration updates based on identified security and usage trends. • Develop and implement IT asset-management processes to identify equipment location and maintain accountability. • Set up online meetings and calls using Teams, Google Meet, Zoom and Skype. • Assist the IT Manager with network-server administration and perform software and hardware upgrades. • Manage workstation maintenance and provide telephone and desktop support to internal users. • Record technical incidents, problems encountered and actions taken. • Supervise and train peripheral-equipment operators and computer-operator trainees. • Respond to email and computer-user issues and provide face-to-face or telephone-based technical support.

2. Graphics & IT Assistant

   Bells Company (Wine Company)

   Jan 2014 to Jan 2015

   • Designed company artwork including stickers, box artwork, calendars, brochures and other marketing materials.

1. Makerere University

   Bachelor’s Degree, Information Technology

   2016 to 2019

2. Aptech Computer Education

   Certificate, Graphic Designing

   2018

3. YMCA Comprehensive Institute

   Diploma, Computer Science

   Wandegeya

   2014 to 2016

4. Home Stone College

   Uganda Advanced Certificate of Education (UACE)

   Lugazi, Uganda

   2011 to 2012

5. Homeland College

   Uganda Certificate of Education (UCE)

   Lugazi, Uganda

   2007 to 2010

• Certificate of Training in Defensive Driving

• EnglishFluent