Assistant Restaurant Manager at Dunkin

Job summary

Partner with the General Manager to lead daily restaurant operations, including opening, peak service, and closing, while coaching and scheduling staff to deliver fast, accurate, and friendly service. Maintain brand and food safety standards, manage staffing, inventory, costs, and cash reporting, and resolve guest concerns.

Job details

Join Our Team! Salary: $64,000 – $67,000 / year + bonus Location: Chicago Midway International Airport (MDW) Compensation And Benefits Base salary: $64,000 – $67,000 per year Quarterly performance bonus + annual super bonus Health, dental, vision, and life insurance 401(k) with company match Paid time off and employee assistance program About The Role Join Dunkin' at MDW Airport, a high-volume, quick-service café serving fresh coffee, espresso drinks, donuts, and breakfast favorites to travelers on the go. As an Assistant Restaurant Manager, you will partner with the General Manager to lead daily operations, drive team performance, and ensure every guest receives fast, friendly, and accurate service in a fast-paced airport environment. This role is ideal for someone who thrives in high-volume quick-service operations, enjoys leading teams on the floor, and takes ownership of both speed of service and operational execution. Key Responsibilities Lead daily restaurant operations, including early morning openings, peak rush periods, and closing Coach, develop, and schedule team members to deliver fast and consistent guest service Maintain Dunkin' brand standards for beverage quality, food presentation, and cleanliness Monitor speed of service and adjust staffing to meet peak travel demand Ensure compliance with all health, safety, and sanitation regulations Manage inventory, ordering, and cost controls Oversee cash handling and ensure accurate reporting Resolve guest concerns quickly and professionally Support a positive team culture focused on accountability and performance Qualifications 2+ years of restaurant management experience in quick-service, coffee, or high-volume food and beverage Experience with Dunkin' or another national franchise brand preferred Experience leading teams, managing labor, and controlling costs Knowledge of food safety standards such as HACCP or ServSafe Strong communication and leadership skills Ability to work flexible shifts, including early mornings, evenings, and weekends Ready to Apply? Why Join Dunkin' at MDW? Recognized brand: Lead a team for a nationally known coffee and donut brand inside a major airport Fast-paced environment: High-volume service that builds strong operational skills Career growth: Opportunities to advance within SSP America Competitive pay, bonus potential, and full benefits If you enjoy leading teams, creating great guest experiences, and working in a high-energy, fast-paced environment, apply today to join SSP America and Dunkin' at MDW. SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

What you’ll do

Partner with the General Manager to lead daily restaurant operations, including opening, peak service, and closing, while coaching and scheduling staff to deliver fast, accurate, and friendly service. Maintain brand and food safety standards, manage staffing, inventory, costs, and cash reporting, and resolve guest concerns.

Requirements

Requires at least two years of restaurant management experience in quick-service, coffee, or high-volume food and beverage operations; experience with a national franchise is preferred. Candidates should have team leadership, labor and cost control, food safety knowledge such as HACCP or ServSafe, strong communication skills, and flexibility to work early mornings, evenings, and weekends.

Benefits

• Quarterly Performance Bonus
• Annual Bonus
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) With Company Match
• Paid Time Off
• Employee Assistance Program

Listed skills

• Cost Control · Preferred
• Cash handling · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Restaurant Operations
• Team Leadership
• Staff Coaching and Development
• Staff Scheduling
• Guest Service
• Speed of Service Management
• Food and Beverage Quality
• Food Presentation
• Health and Safety Compliance
• Food Sanitation
• Inventory Management
• Ordering
• Cost Control
• Labor Management
• Cash Handling
• Guest Concern Resolution

Job areas

• Food & Beverage
• Hospitality
• Management & Leadership
• Customer Service & Support

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