Assistant Restaurant Manager

Job summary

The Assistant Restaurant Manager is responsible for recruiting, training, and developing a team of food travel experts while maintaining high guest service and brand standards. They also oversee daily operations, including inventory management, scheduling, payroll, and ensuring compliance with company policies and health regulations.

Job details

Ottawa International Airport (YOW) | Urban Crave Join our team as an Assistant Restaurant Manager for Urban Crave in the Ottawa Airport! $55,400 - $59,400 / year Quarterly bonus potential End of fiscal year super bonus potential Comprehensive Benefits Free Employee Parking Our Assistant Restaurant Managers are experts at delegating tasks, delivering exceptional customer service, leading by example and developing their team. SSP Canada operates several restaurants throughout the Ottawa International Airport, including: From Zak’s Diner to Big Rig Kitchen & Brewery, YOW is home to iconic brands. Essential Functions Recruits, trains, develops and communicates with team of Food Travel Experts Implements and maintains guest service standards and/or brand specifications. Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels. Develops, plans and assigns daily goals, tasks and Team Member assignments. Manages, supervises and evaluates Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping. Maintains adherence to all company policies and procedures, as well as provincial health/sanitation standards. Manages all office tasks, including management of funds, receiving, inventory, purchasing, team member scheduling and payroll. Skills & Other Requirements Minimum of two (2) years of experience in the food & beverage industry, in a management capacity in a full-service dining w/ bar environment required. Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making Excellent written and verbal communication Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities Ability to obtain Transport Canada Security Clearance This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

What you’ll do

The Assistant Restaurant Manager is responsible for recruiting, training, and developing a team of food travel experts while maintaining high guest service and brand standards. They also oversee daily operations, including inventory management, scheduling, payroll, and ensuring compliance with company policies and health regulations.

Requirements

Candidates must have at least two years of management experience in a full-service dining environment with a bar. Additionally, the role requires the ability to obtain Transport Canada Security Clearance and a Restricted Area Identification Card (RAIC).

Benefits

• Quarterly bonus potential • End of fiscal year super bonus potential • Comprehensive benefits • Free employee parking

Listed skills

• Customer service · Preferred
• Regulatory Compliance · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Customer service
• Staff training
• Inventory management
• Conflict resolution
• Performance management
• Sales analysis
• Scheduling
• Payroll management
• Merchandising
• Food and beverage management
• Communication
• Decision making
• Regulatory compliance
• Full Service Dining Experience
• Inventory Monitoring
• Airport Security Clearance
• Management
• Decision Making
• Customer Service
• Sales
• Presentations
• Sanitation
• Purchasing
• Restaurant Operation
• Verbal Communication Skills
• Security Clearance
• Prioritization

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Security & Safety
• Assistant Restaurant Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers