Host / Hostess

Job summary

The host/hostess is responsible for greeting guests, managing table seating, and ensuring a smooth flow of service within the restaurant. They also assist with guest needs, present menus, and maintain a clean and welcoming environment.

Job details

$16.00 per hour plus Tips Employee Meal Plan Employee Assistance Program Free Employee Parking SSP Canada operates several restaurants throughout Edmonton International Airport, including: Boston Pizza, The Canadian Brewhouse, Tap & Pour, Belgian Beer Cafe, Starbucks, and Tim Hortons!This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance Here are some things you can expect as a Host/Hostess: Greet all guests in a courteous and professional manner and escort them to their table Seat guests and maintain organization and flow in restaurant (rotating tables assigned by server) Assist guests with children and special needs, as required Present menus, answer questions and offer suggestions regarding food and service Inform servers and management of special needs and/or potential problems with guests Clear and reset counters or tables at conclusion of each course Ensure complete guest satisfaction Thank guests for their patronage upon exiting the restaurant Making our guests feel at home from the moment they walk in Having warm, friendly smiles Skills and Requirements: Minimum 6 months of experience working in retail or food service environment ProServe certification required High school diploma preferred Verbal and written communication Ability to read, speak, and understand the English language in order to communicate with guests and take orders Experience in dealing with problems involving customer service Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc. Food handlers permit as required by law Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

What you’ll do

The host/hostess is responsible for greeting guests, managing table seating, and ensuring a smooth flow of service within the restaurant. They also assist with guest needs, present menus, and maintain a clean and welcoming environment.

Requirements

Candidates must have at least 6 months of experience in retail or food service and possess a ProServe certification. A high school diploma is preferred, and the ability to communicate effectively in English is required.

Benefits

• Employee meal plan
• Employee assistance program
• Free employee parking

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Cash handling · Preferred
• Conflict Resolution · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Cash handling
• Mathematical skills
• Table management
• Conflict resolution
• Interpersonal skills
• Security Clearance
• Management
• English Language
• Restaurant Operation
• Writing
• Professionalism
• Customer Service
• Employee Assistance Programs
• Food Services
• General Mathematics
• Cash Register
• Food Handler's Card
• Seating Guests
• Airport Security Clearance

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Retail
• Security & Safety
• Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

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