Admin Support 9 - Fontbonne

Position Details Job Number: JR01527 Department: Fontbonne Clinics This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown) Job Type: Regular, Part time Contract Duration: (If applicable) 0 months Number of Positions: 1 Union: CUPE Local 786 Hourly Rate (Min / Max): $29.52 - $32.08 Schedule Work Days: Monday to Friday Time of Day: Days Shift: Hours - 7.5 Shift Start: (If applicable) AM 08:00, AM 08:30, AM 09:00 Reason for Posting: Posting is for a role with an existing vacancy Application Dates Opening Date: 2026-08-13 Closing Date: 2026-08-20 Job Description Position Summary: This position provides administrative support to the day-to-day operations of the 5 Fontbonne Clinics at the Charlton site. All patient related details and program activities are coordinated to ensure the smooth operation of the clinics in accordance with the policies and procedures of the hospital. Qualifications: -2 year post-secondary diploma in Office Administration - Health Services from an accredited school is required -Medical terminology certificate required -Minimum of 2 years of current (within the last 2 years) experience providing adminitrative support in a busy medical outpatient environment required -Demonstrated extensive knowledge and experience EPIC hospital software for patient registration and patient appointment booking; Superuser template build and knowledge related to reporting in EPIC is required -Intermediate skill level is required for MS Word and Excel -Intermediate skill level is required for medical terminology medical spelling typing and spelling -Clerical testing may be required as part of the selection process -Applicants must have demonstrated an ability to accept responsibility plan prioritize and complete tasks with minimal supervision. Must be able to perform effectively both independently and as a team member -A major component of the position is the ability to function calmly and efficiently in a friendly manner completing multiple tasks and providing customer service Effective tactful and confidential communication in person and on the telephone is essential -Experience in GI and/or internal medicine environment an asset -Must demonstrate a professional attitude and behaviour -Must have excellent organizational analytical and problem-solving skills experience with scheduling is required -Must be capable of performing all related duties -Good work performance and attendance record is essential Responsibilities: Duties include reception and registration of patients answering telephones calling patients to confirm appointments relaying messages booking patients for various tests and doctor visits typing reports and correspondence submitting reports transcription filing chart preparation and other related clerical duties as assigned by Ambulatory Clinic Supervisor and/or Manager. St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([email protected]).

This position provides administrative support to the Fontbonne Clinics, including patient reception, registration, and appointment scheduling. Responsibilities also involve transcribing reports, maintaining patient charts, and ensuring smooth daily clinic operations.

Candidates must hold a 2-year post-secondary diploma in Office Administration - Health Services and a medical terminology certificate. At least 2 years of recent experience in a busy medical outpatient environment and proficiency in Epic software are required.

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Office Administration
• Medical Terminology
• Epic Hospital Software
• Patient Registration
• Appointment Booking
• Ms Word
• Ms Excel
• Transcription
• Clerical Support
• Customer Service
• Data Entry
• Scheduling
• Problem-solving
• Organizational Skills
• Communication
• Administrative Support
• Tactfulness
• Professionalism
• Microsoft Word
• Clerical Works
• Internal Medicine
• Problem Solving
• Operations
• Typing
• Registration
• Setting Appointments
• Filing
• Transcribing
• Prioritization

• Healthcare
• Administrative
• Customer Service & Support
• Sales Support Administrator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Aug 21, 2026

Posting language

English

Working hours

38 hours per week