PATIENT CARE UNIT CLERK

Position Details Job Number: JR01557 Department: Mood Disorders Waterfall 1 This position may be scheduled at any of the following sites: West 5th Campus (Hamilton Mountain) Job Type: Casual, Part time Contract Duration: (If applicable) 0 months Number of Positions: 1 Union: CUPE Local 786 Hourly Rate (Min / Max): $29.52 - $32.08 Schedule Work Days: Monday to Friday Time of Day: Days Shift: Hours - 7.5 Shift Start: (If applicable) AM 08:00 Reason for Posting: Posting is for a role with an existing vacancy Application Dates Opening Date: 2026-08-20 Closing Date: 2026-08-27 Job Description Position Summary This position is a casual position that supports the Clinical Manager with the daily work of the unit related to patient care. This position provides administrative support services within the unit and interacts directly with patients and families as the unit receptionist. The incumbent communicates within the unit and to other hospital departments. All related duties and responsibilities adhere to the policies and procedures of the hospital and the program/department/unit. Qualifications -2 year post-secondary diploma in Office Administration - Health Services -Medical terminology certificate -Minimum one year up to 2 years' experience providing administrative support and interacting with patients families and staff in a busy healthcare setting -Intermediate skill level in MS Word intermediate skill in MS Excel e-mail and internet searches and excellence in medical spelling and medical terminology -Clerical testing may be required as part of the selection process -Demonstrated proficiency in data entry and the use of patient registration and scheduling systems. -Accurate keyboarding skills with a minimum typing speed of 35 wpm -Demonstrates excellent customer service skills by acting in a respectful compassionate manner -Ability to communicate in a sensitive and non-judgemental manner effectively and tactfully both in person and by telephone. Excellent verbal and written communication skills -Ability to maintain composure while handling multiple tasks frequent interruptions and stressful situations -Professional with good organization skills and problem solving with ability to set own priorities use critical thinking and work with minimal supervision -Effective conflict resolution skills including the ability to diplomatically respond to all inquiries -Able to work in a fast-paced environment Responsibilities -Provides reception duties to the unit by handling all incoming phone calls and enquiries to the unit desk in an efficient and courteous manner. Referrals are made and individuals are directed accordingly. -Enters all pertinent patient information into the Electronic Health Record and/or information system. Retrieves and updates patient information and communicates with housekeeping porters and other services within the system. Prints labels forms and census information as required. Maintains unit statistics and produces various reports related to unit activity. -Handles the documentation and flow of patient admissions transfers and discharges. This includes accurately filing or forwarding related items to other hospital departments as required. -Assists in arranging for patient appointments tests procedures and transportation as required. Completes post-discharge follow-up phone calls to families/patients as directed. -Maintains Bed Manager Board for the unit. Maintains downtime procedures and reports as appropriate. -Participates in unit audits and inspections as required. -Orders specialty beds/equipment (including rentals returns/tracking and booking) as required. -Assists with program specific duties – i.e. Supports Patient Activity Fund for unit and distributes PIN cheques for patients as required. -Assists the Clinical Manager with updates to the master schedule as needed on UKG. Prepares and posts the schedule according to collective agreements as directed. Arranges for replacements and records staff absences as per established guidelines (e.g. collective agreements and unit protocol). Maintains call-in sheets. Assists the Charge Nurse in contacting staff when needed. -Records staff attendance; supports accurate completion of staff payroll and payroll corrections and overtime submission for the Clinical Manager’s approval through UKG -Schedules orientation education and training sessions for departmental staff as directed. Assists with orienting new staff to the unit. -Provides administrative support in typing routine correspondence filing sorts/distribute mail faxes and e-mails and books conference room/coordinates meetings. -Ensures all supplies required by the unit are adequately stocked and re-ordered in a timely manner and maintenance work orders are monitored and handled in a timely manner. Enters into HEMM as designated. -Remains alert regarding unit activity and ensures nursing station and work area is maintained in a safe organized and presentable way. -Provides coverage for the full time Patient Care Unit Clerk within the program/service. -Assists with other activities as delegated by the Clinical Manager. St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([email protected]).

The Patient Care Unit Clerk provides administrative support to the clinical unit, including reception duties, patient registration, and scheduling. They also assist with staff payroll, unit supply management, and coordination of patient appointments and transfers.

Candidates must possess a two-year post-secondary diploma in Office Administration - Health Services and a medical terminology certificate. At least one to two years of experience in a busy healthcare setting and proficiency in MS Office and data entry systems are required.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Office administration
• Data entry
• Customer service
• Scheduling
• Communication
• Conflict resolution
• Critical thinking
• MS Word
• MS Excel
• Electronic health records
• Keyboarding
• Time management
• Problem solving
• Interpersonal skills
• Administrative Support
• Tactfulness
• Office Administration
• Composure
• Organizational Skills
• Waterfall Methodology
• Compassion
• Microsoft Word
• Microsoft Excel
• Auditing
• Housekeeping
• Clerical Works
• Customer Service
• Conflict Resolution
• Critical Thinking
• Data Entry
• Electronic Medical Record
• Hospital Admissions
• Problem Solving
• Medical Terminology
• Nursing
• Patient Registration
• Telephone Skills
• Statistics
• Typing
• Patient Discharges
• Filing

• Healthcare
• Administrative
• Customer Service & Support
• Unit Clerk
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Aug 28, 2026

Posting language

English

Working hours

38 hours per week