Opens LinkedIn
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Apply by
- Apr 25, 2027
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Apply on LinkedIn (LinkedIn sign-in required)
Job summary
Provide senior-level desktop and end-user computing support across Windows, macOS, Microsoft 365, virtual desktop, endpoint management, and enterprise applications. Manage incidents, problems, service requests, knowledge, service transitions, and changes while supporting endpoint infrastructure, connectivity, access, and security.
Job details
Location: Montreal, QC Work Arrangement: Hybrid Salary: CAD $110,000–$120,000 per year Required Skills & Experience Core Desktop Technologies 8+ years of End User Computing (EUC) and Desktop Support experience. Strong expertise supporting: Windows 10/11 macOS Microsoft 365 Endpoint Computing Technologies Virtual Desktop Infrastructure (VDI) Endpoint Management Microsoft Intune Microsoft Endpoint Manager SCCM/MECM Active Directory Entra ID (Azure AD) Group Policy Administration Virtual Desktop Technologies Azure Virtual Desktop (AVD) Citrix Virtual Apps & Desktops VMware Horizon Remote Desktop Services Application Support Microsoft Office 365 Outlook Teams VPN Clients Enterprise Business Applications Browser and Plugin Support Infrastructure Knowledge Wi-Fi Connectivity LAN/WAN Fundamentals DNS and DHCP Basics Printing Services Authentication and Access Management Endpoint Security Controls IT Service Management Incident Management Problem Management Request Fulfillment Knowledge Management Service Transition Support Change Management Tools ServiceNow JIRA Microsoft Intune SCCM/MECM Active Directory PowerShell Microsoft 365 Admin Tools Preferred Qualifications Experience supporting Banking and Financial Services environments. Expertise in large-scale desktop migrations and device refresh programs. Microsoft Modern Desktop Administrator certification. ITIL Foundation certification. Experience supporting global enterprise user communities. Knowledge of endpoint security and compliance requirements.
What you’ll do
Provide senior-level desktop and end-user computing support across Windows, macOS, Microsoft 365, virtual desktop, endpoint management, and enterprise applications. Manage incidents, problems, service requests, knowledge, service transitions, and changes while supporting endpoint infrastructure, connectivity, access, and security.
Requirements
Requires 8+ years of end-user computing and desktop support experience, with strong expertise in Windows 10/11, macOS, Microsoft 365, endpoint management, and virtual desktop technologies. Preferred qualifications include financial services experience, large-scale migrations or device refreshes, Microsoft Modern Desktop Administrator and ITIL Foundation certifications, global enterprise support experience, and endpoint security and compliance knowledge.
Listed skills
- Windows 10/11 · Preferred
- Active Directory · Preferred
- Microsoft 365 · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- End User Computing
- Desktop Support
- Windows 10/11
- macOS
- Microsoft 365
- Microsoft Intune
- SCCM/MECM
- Active Directory
- Entra ID
- Group Policy
- Azure Virtual Desktop
- Citrix Virtual Apps & Desktops
- VMware Horizon
- PowerShell
- ServiceNow
- IT Service Management
Job areas
- Technology
- Customer Service & Support
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