Senior OnBase Engineer – L3 Application Support

Toronto, ON
Hybrid
Posted Oct 9, 2026
1 position

$110,000 / year

Opens LinkedIn

Employment type: Full-time
Experience level: Senior · 8+ years
Apply by: Apr 6, 2027
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Resolve complex escalated incidents, lead root cause analysis, and implement permanent fixes while optimizing OnBase configurations, performance, and scalability. Support integrations and production releases, ensure change governance, and guide L1/L2 teams to improve service levels and system resilience.

Job details

Location: Toronto, ON – Hybrid Job Type: Fulltime and Permanent Salary: $110K Exp Range: 8+-------Must Have Technical/Functional Skills •Deep expertise in Hyland OnBase (Admin, Workflow, Unity, Integration) •Strong SQL / database troubleshooting •Experience in enterprise application architecture & support models •Integration technologies (APIs, web services, middleware) •ITIL-based incident, problem, and change management •Preferred •Experience in Insurance / Financial Services (Canada Life context) •Exposure to OnBase migration, modernization, or transformation programs •Automation/scripting (PowerShell, batch jobs) •Performance tuning & system scalability Roles & Responsibilities • L3 Incident & Problem Management •Resolve critical/complex incidents escalated from L2 •Lead root cause analysis (RCA) and permanent fixes • Platform Engineering & Optimization •Design and implement OnBase configurations, performance tuning, and improvements •Handle upgrades, patching, and system enhancements • Architecture & Integration Support •Provide SME support for integrations (APIs, middleware, upstream systems) •Define best practices for document workflows and automation • Release & Change Governance •Lead production releases, deployment strategies, and stabilization •Ensure change compliance and risk mitigation • Operational Leadership •Guide L1/L2 teams, reduce incident backlog, improve MTTR •Drive SLA adherence and continuous service improvement Outcome Focus •Zero critical incidents / improved system resilience •Faster resolution for complex issues •Optimized OnBase performance and scalability •Strong governance and release stability

What you’ll do

Requirements

Requires 8+ years of experience and deep expertise in Hyland OnBase administration, workflow, Unity, and integrations, along with strong SQL and database troubleshooting skills. Candidates should also have experience with enterprise application architecture and support, integration technologies, and ITIL-based incident, problem, and change management; insurance or financial services experience is preferred.