PARTS ADVISOR

Job summary

The Parts Advisor is responsible for providing parts solutions to retail and wholesale customers while maintaining inventory accuracy and shop workflow. They must also handle price quotes, process orders, and ensure high levels of hospitality for all guests.

Job details

As a key member of the Lexus of Calgary team and reporting to the Parts Manager, the Parts Advisor will work with the parts department, representing a world-class leader in the automotive industry. Lexus of Calgary is seeking our next great team member to join our team as a full-time Parts Advisor at our location in Calgary. Summary: The Parts Advisor efficiently provide parts solutions for front and back counter sales, supplying the required parts and accessories to retail and wholesale customers, receiving and storing parts, and tending to the guest with the highest level of hospitality. You should be highly organized with customer service and prioritization skills to meet the needs of guests and technician demands while maintaining an efficient and productive workflow. Job Responsibilities: * Assists all customers (retail, wholesale, internal and shop) in selecting required parts in a friendly, professional and efficient manner. * Answers phone calls, providing price quotes and other information. * Reviews shop estimates to ensure the ordered parts are correct and all pricing aligns with the estimate. * Pulls and fills orders from stock. * Maintains inventory as required. * Notifies the service advisor and the customer when unique ordered parts have been received. * Notifies the shop when all parts have arrived and when they will be delivered. * Pulls orders for the shop, ensuring all parts are tagged with a job number. * Follows up on back-ordered parts. * Makes sure all internal requests for parts are billed on service repair orders. * Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. * Keeps front and rear counter areas clean and uncluttered. * Participates in all training programs that are made available. * Keeps current on new products and product updates. * Maintains professional appearance. * Other tasks as assigned. Work Environment: Hours of work are Monday to Friday, 8 hours per day, with occasional Saturdays as required. Shift times may vary. Qualifications: * 2 years of dealership parts counter experience is an asset * PBS, Infostream and Shortel experience preferred * Experience accepting payments and completing work orders * Strong organizational skills and the ability to effectively multitask * Excellent customer service skills Continuous Learning & Improvement: * We are committed to continuous learning and development. Training is provided through employee orientation, role-specific training programs, self-assessments, coaching sessions, and hands-on demonstrations with managers to support employee success and career growth. What We Offer: * Comprehensive benefits package, including health insurance and retirement savings options. * Continuous training and professional development opportunities to enhance your skills and knowledge. * Supportive team environment with growth opportunities and recognition for your achievements. * Exciting company perks, such as employee discounts and incentives, to reward your hard work. We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest! Lexus of Calgary strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.

What you’ll do

The Parts Advisor is responsible for providing parts solutions to retail and wholesale customers while maintaining inventory accuracy and shop workflow. They must also handle price quotes, process orders, and ensure high levels of hospitality for all guests.

Requirements

Candidates should have approximately 2 years of dealership parts counter experience and proficiency in automotive inventory systems. Strong organizational, multitasking, and customer service skills are essential for success in this role.

Benefits

• Health insurance • Retirement savings options • Continuous training • Professional development • Employee discounts • Incentives

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• record keeping · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Parts inventory management
• Multitasking
• Organizational skills
• Price quoting
• Work order processing
• Inventory control
• Communication
• Technical product knowledge
• Record keeping
• Continuous Development
• Workflow Management
• Organizational Skills
• Automotive Industry
• Customer Service
• Sales
• Order Fulfillment Management
• Inventory Management
• Invoicing
• Order Picking
• Coaching
• Wholesaling
• Demonstration Skills
• Prioritization

Job areas

• Retail
• Customer Service & Support
• Trades
• Logistics
• Parts Advisor
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons