Customer Experience Representative - YHU

Job summary

Provide high-standard service to customers and coordinate aircraft arrivals and departures. Assist clients with fueling, catering, hangar space, and transportation accommodations.

Job details

We are currently seeking an enthusiastic, self-motivated and goal-oriented individual to join our dynamic team ! Job Description As a Customer Experience Representative, you will have to provide high standards service to customers in accordance with our philosophy, ensure efficient and courteous arrivals and departures of aircrafts, and ensure flawless communication and coordination between customers and line service agents. You will also assist customers with requested services such as fueling, catering, and securing hangar space, as well as hotel and transportation accommodations, among others. Requirements Experience and Skills Needed Some customer support experience dealing with complex issues, troubleshooting and problem resolution Must be fluent in both French and English, spoken and written Raison: Interaction with an international clientele requiring the use of a language other than French. Good writing and communication abilities Must demonstrate strong communication and interpersonal skills Good knowledge of Microsoft office, and the ability to pick up new technology quickly Must be able to efficiently manage multiple projects and tasks at the same time Competencies Valued Displays courtesy, discretion and efficiency towards the customer Displays leadership through innovation in everything you do Displays a passion for what you do and a drive to improve Is proactive and has a strong drive to complete tasks Displays personal and corporate integrity Conditions Schedule to be determined Benefits Experienced and dynamic team! Competitive salary; Flexible schedule; Free parking; RRSP; 3 weeks of vacation after the first year in service; 5 personal days off; Full range of benefits

What you’ll do

Provide high-standard service to customers and coordinate aircraft arrivals and departures. Assist clients with fueling, catering, hangar space, and transportation accommodations.

Requirements

Candidates must be fluent in both French and English with experience in customer support and problem resolution. Proficiency in Microsoft Office and strong interpersonal skills are required.

Benefits

• Competitive Salary • Flexible Schedule • Free Parking • RRSP • 3 Weeks Of Vacation After First Year • 5 Personal Days Off • Full Range Of Benefits

Listed skills

• Customer support · Preferred
• written communication · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• Troubleshooting
• Problem Resolution
• French Fluency
• English Fluency
• Written Communication
• Interpersonal Skills
• Microsoft Office
• Project Management
• Multitasking
• Leadership
• Proactivity

Job areas

• Customer Service & Support
• Transportation
• Hospitality
• Logistics