Guest Service Representative

Love helping people and keeping things running smoothly? Join the front desk team at our dual-branded Saskatoon hotel. As a Guest Service Agent, you will be the first point of contact for our guests—welcoming arrivals, solving problems and helping each stay feel easy from check-in to checkout. This role is a great fit for someone who is friendly, dependable and comfortable balancing guest service with a busy, fast-paced front desk. Why You’ll Enjoy Working Here Competitive starting wage and flexible scheduling that supports work-life balance. Group benefits for eligible team members, including employee assistance programs that support overall well-being. IHG employee room discounts at more than 6,000 hotels worldwide. IHG Rewards points opportunities for Guest Services team members. Paid training, uniforms, professional development and opportunities to grow. Employee appreciation celebrations and a supportive team culture. What You’ll Do Welcome guests, complete check-ins and checkouts, issue room keys and respond to special requests. Answer questions and recommend hotel services, restaurants, attractions, events and transportation. Manage reservations, room assignments and guest communications by phone, email and in person. Prepare guest bills, process payments and accurately balance cash and shift activity. Complete welcome and wake-up calls, keep the front desk organized and prepare for the next shift. Protect guest privacy, follow security procedures and promptly report concerns.

The role involves managing guest arrivals and departures, handling reservations, and processing payments. Additionally, the representative provides local recommendations and ensures the front desk remains organized and secure.

The ideal candidate should be friendly, dependable, and capable of working in a fast-paced environment. No specific degree or years of experience are listed, but the role is classified as entry-level.

• Group Benefits • Employee Assistance Programs • IHG Employee Room Discounts • IHG Rewards Points • Paid Training • Uniforms • Professional Development • Employee Appreciation Celebrations

• Problem solvingPreferred
• Cash handlingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Guest Service
• Front Desk Operations
• Reservation Management
• Payment Processing
• Cash Handling
• Problem Solving
• Communication
• Customer Relations

• Hospitality
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available