Deskside Technician I

Details: Job Description Who We Are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network What You'll Get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making. Job Requirements Details: What do you need to succeed? 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11 Experience troubleshooting and replacing hardware on Lenovo PCs Experience using Active Directory Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client Experience troubleshooting wireless connectivity issues Quality Customer Service skills VPN experience. Experience with basic hardware printer support Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Provide onsite hardware and software support, including break/fix services and virus eradication. Diagnose and repair system failures for end-users, printers, and network connectivity devices.

Requires over one year of corporate desk side support experience with a focus on Windows 10 and 11. Must have technical proficiency in Active Directory, Microsoft Office, and various system management tools like SCCM and Bitlocker.

• 401(k) • Paid Time Off • Tuition Reimbursement • Medical Insurance • Dental Insurance • Vision Insurance • Professional Development eLearning Programs

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Windows 10
• Windows 11
• Lenovo Hardware Troubleshooting
• Active Directory
• Microsoft Office 2016
• MS Lync
• Outlook Web Application
• Wireless Connectivity Troubleshooting
• VPN
• Printer Support
• Symantec Endpoint Protection
• Bitlocker
• SCCM
• RDP
• Customer Service
• Virus Eradication

• Technology
• Customer Service & Support
• Consulting
• Engineering

Minimum experience

0+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level