customer service representative - call centre

*Job Description* Come grow with us! Stemmler Meats & Cheese is seeking a full-time Customer Service Representative to join our team in Waterloo. This position will provide customer service and order support for our Waterloo and Heidelberg operations. The successful candidate will be a central point of contact for existing customers, helping manage their day-to-day needs from order entry through completion. While this is not a direct sales position, the Customer Service Representative will build strong relationships with existing customers and help identify opportunities to introduce them to additional products and services. *Key Responsibilities* * Provide friendly, professional and responsive customer service by phone and email. * Receive, enter and confirm customer orders accurately in the appropriate systems. * Respond to questions regarding products, pricing, availability, order status, pickups and deliveries. * Support the day-to-day needs of wholesale, co-packing, fundraising and other business customers. * Review orders for accuracy and identify missing information, special requirements or potential concerns. * Monitor open orders and follow up internally to help ensure customer commitments and timelines are met. * Communicate product shortages, scheduling changes, delays or other order issues promptly. * Coordinate customer requirements with production, packaging, shipping, sales, accounting and other internal departments. * Ensure special instructions and customer-specific requirements are clearly documented and communicated. * Assist with customer complaints, order discrepancies, returns and credit requests, escalating issues when required. * Keep customers informed of price changes, promotions, holiday schedules, order deadlines and other relevant updates. * Maintain accurate customer, product, pricing and order information within company systems. * Build positive working relationships with existing customers. * Identify opportunities to introduce customers to additional products and communicate potential opportunities to the appropriate team member. * Provide customer service and administrative support for both the Waterloo and Heidelberg operations. * Perform other related duties as assigned. *Qualifications and Experience* * At least two years of customer service, order-entry or account-support experience in a fast-paced environment. * Strong verbal and written communication skills. * Excellent attention to detail and a high level of accuracy. * Strong organizational and multitasking skills, with the ability to manage competing priorities and follow through on commitments. * Professional, dependable and solutions-focused, with a genuine commitment to customer service. * Comfortable communicating with customers and coordinating with multiple internal departments. * Comfortable learning and using ERP systems, email, spreadsheets and other business software. * Able to work independently while contributing effectively as part of a team. * Previous experience in food manufacturing, distribution, wholesale or a related environment is an asset. * Previous ERP or order-management system experience is an asset. * French-language skills are an asset but are not required. * Secondary school diploma or equivalent is required. *What We Offer* * Full-time, Monday-to-Friday daytime hours. * Competitive hourly compensation based on experience. * A varied position supporting customers and operations across two facilities. * An opportunity to build strong customer relationships and contribute directly to their experience with our company. Stemmler Meats & Cheese is an equal-opportunity employer. We appreciate the interest of all applicants; however, only candidates selected for an interview will be contacted. Pay: $20.00-$22.00 per hour Benefits: * Casual dress * On-site parking Ability to commute/relocate: * Waterloo, ON N2V 1Y2: reliably commute or plan to relocate before starting work (preferred) Experience: *