Community Engagement Manager

Why this role exists Bells of Steel grew in Canada by becoming endemic to the strength community — showing up in online conversations, at gyms, and events, until the brand was trusted by name. We're now scaling in Australia and the UK, while still growing in Canada and the USA, and expanding into Germany, France, and the broader EU. We can't get to scale on ads alone. We need a human face in those communities — someone who builds trust the same way we built it here, in parallel with paid spend, so every dollar behind ads lands on a foundation of real awareness. This role owns that work. This role also owns the execution of our 3-year vision to transform our showrooms in Calgary, Toronto, and Indianapolis into community hubs — places where the local strength community gathers, not just shops. WHAT YOU'LL DO Online engagement * Reply to all comments on paid ad posts and organic social content across Instagram, Facebook, TikTok, and YouTube — maintaining brand voice, engaging authentically, and turning objections into trust-building moments * Escalation to CS: Route support-related comments/DMs (order issues, shipping, returns, defects) to CS via Gorgias with appropriate tagging and context. This role handles engagement and community; CS handles support resolution. * Be active and known in r/homegym, r/powerlifting, r/CrossFit, FB groups, and niche forums — useful, never salesy. Daily Reddit/community scraping with claude and replying with useful info * Engage on creator content beyond our own; build relationships with strength community voices we admire * Launch/grow a dedicated Facebook group, participate in home gym Facebook groups from personal account (we can’t use a business account to join) * Creating quick/raw/native responses using POV videos, photos, unlisted shorts, etc Grass-roots community building (NA + international) * Run gym seeding programs across priority UK, Australia and EU launch markets * Build community ecosystem maps (gyms, podcasts, creators, events, charities) for every market we are in, and every market we expand into * Show up at events - powerlifting meets, CrossFit comps, strongman events, garage gym gatherings Ambassador & sponsorship program * Build and run our local ambassador program — 5–10 passionate customers per priority market with discount codes, early access, and a direct line to the team * Own community-level sponsorships (events, podcasts, local fitness orgs) and our charity giving (equipment donations to youth strength programs, adaptive athletics, community gym builds) * Coordinate with the Affiliate/Influencer Manager to ensure ambassador and sponsorship work feeds into the broader content pipeline Brand localization & cross-functional support * Partner with brand and email teams to localize content per market - copy, photography, regional references * Build and grow pipeline of local community content to paid ads and all other marketing channels * Surface community signal back to product, paid, brand, and merchandising (what people want, what's missing, what's working) Develop Showrooms into Community Hubs * Work with retail teams in Calgary, Toronto and Indy to build towards our 3-year goal of each showroom being a community hub * Set up a regular calendar of community moments: lifting competitions, launch events, charity partnerships, open gym nights, meetups * Track showroom event attendance, community engagement, and contribution to local brand awareness WHO YOU ARE * You're part of the fitness community — powerlifting, CrossFit, garage gym, strongman, weightlifting, bodybuilding — and you live it, not just post about it * You've got some experience in sales or customer support — retail floor, call center, gym front desk, wherever — you know how to talk to people and actually listen * Comfortable showing up at gyms, events, on camera, in DMs, and on Reddit threads * A strong written communicator — you can write a Reddit comment that doesn't read like marketing * Organized enough to juggle a bunch of relationships without dropping the ball * Willing to travel ~10% (events, gyms, showrooms, occasional EU) Nice to Have: * Content creation experience, existing creator/ambassador relationships, German fluency, prior DTC or fitness-brand experience * Some experience in community management, brand partnerships, grass-roots marketing, retail/event marketing, or athlete management You're not: a social media manager, a PR person, or an agency-style account manager. We don't run scripts from Canada — we want a human face in the field. Don't check every box? Good. Apply anyway. Nobody's 100% ready for a job like this — if they were, it wouldn't be worth doing. If you've got 70% of what we're looking for and the drive to figure out the rest, that's enough. Send it. WHAT’S IN IT FOR YOU * $55,000–$65,000 base salary, depending on experience * Health Spending Account * Hybrid schedule based out of a Calgary office you’ll actually want to come into * Employee discounts on all our gear * Access to our staff gym * Every other Friday off during our non-peak season (February to October)

Build and maintain trust within the global strength community through authentic online engagement and grass-roots marketing. Transform physical showrooms into community hubs and manage ambassador and sponsorship programs across international markets.

Requires 3+ years of experience in community or event marketing and deep personal credibility within the strength sports community. Must be a strong communicator comfortable with travel and appearing on camera.

• Health Spending Account • Employee discounts on all gear • Access to staff gym • Every other Friday off during non-peak season

Identified from the job description. Confirm important requirements above.

• Community Management
• Brand Partnerships
• Grass-roots Marketing
• Event Marketing
• Athlete Management
• Written Communication
• Relationship Management
• Content Creation
• Social Media Engagement
• Brand Localization
• Sponsorship Management
• Strategic Planning

• Marketing
• Sports & Recreation
• Management & Leadership
• Retail
• Customer Service & Support

Minimum experience

3+ years

Posting language

English

Working hours

40 hours per week