Sales Coordinator & Order Desk

Position Summary Stoneboat Vineyards is seeking a highly organized and hospitality-focused Sales Coordinator to support the processing, coordination, and fulfillment of wine sales across multiple sales channels. This role is critical to ensuring high levels of hospitality and smooth order management for our wholesale business partners. The successful candidate will act as a central point of contact between sales, accounting, warehouse, and hospitality teams to ensure accurate order entry, timely deliveries, excellent customer service, and strong operational support. This position is based in the Okanagan Valley and requires strong attention to detail, communication skills, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Order Processing & Sales Support Process all incoming wine orders accurately and efficiently across wholesale, licensee and export channels Enter and manage orders within internal systems, ensuring pricing, inventory allocation, and shipping details are correct Coordinate order fulfillment with warehouse and logistics teams to ensure timely delivery Prepare invoices, shipping documents, and supporting sales documentation Ensure timely order tracking and fulfillment. Monitor inventory availability and communicate supply constraints to internal teams and customers Support the sales team with order tracking, customer follow-up, and account maintenance Customer Service Serve as an operational contact for customer inquiries related to orders, shipments, availability, and account support · Maintain and update customer account information, contact records, and sales notes within CRM systems Maintain strong relationships with the intention of supporting customers through responsive communication, order coordination, and account servicing. Resolve order discrepancies, shipping issues, and customer concerns in a professional and timely manner · Assist with occasional deliveries, trade tastings, and in-market activations throughout the Okanagan and surrounding regions Administration & Reporting Maintain accurate customer records, pricing structures, and sales data Assist with monthly sales reporting and reconciliation support Assist with the execution and administrative coordination of wine launches, promotions, and seasonal programs. Cross-Department Collaboration Work closely with sales, hospitality, finance, production, and warehouse teams to support business objectives Contribute ideas to improve order flow, communication, and operational efficiency Requirements Required Skills & Experience Passion for people and delivering hospitality Strong organizational skills and attention to detail Excellent written and verbal communication skills Proficiency in Microsoft Office, particularly Excel and Outlook Ability to prioritize multiple deadlines and work independently Professional, positive, and customer-first approach Preferred Qualifications Experience in the wine, beverage, or hospitality industry is considered an asset Experience with Ollie Order management system is an asset Knowledge of BCLDB, wholesale distribution, and wine compliance processes is an asset Familiarity with wine club operations and direct-to-consumer sales is beneficial Compensation is a mix of base salary and commissions for a 35-hour work week. The successful candidate will also receive a monthly wine allocation. Location Oliver, British Columbia Salary $35,000 to $45,000 Base Salary & Commision

The role focuses on processing and coordinating wine sales across wholesale, licensee, and export channels while ensuring accurate order entry and timely delivery. It serves as a central operational link between sales, accounting, warehouse, and hospitality teams to maintain high customer service standards.

Candidates should possess strong organizational skills, proficiency in Microsoft Office, and a passion for hospitality. Experience in the wine industry, knowledge of BCLDB compliance, and familiarity with the Ollie order management system are preferred assets.

• Monthly wine allocation • Commissions

• Time managementPreferred
• Customer servicePreferred
• OrganizationPreferred
• Microsoft ExcelPreferred
• Inventory managementPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Order Processing
• Customer Service
• Microsoft Excel
• Microsoft Outlook
• CRM Systems
• Inventory Management
• Wholesale Distribution
• Logistics Coordination
• Account Maintenance
• Communication Skills
• Organization
• Time Management

• Sales
• Customer Service & Support
• Logistics
• Food & Beverage
• Administrative

Minimum experience

0+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

35 hours per week

Seniority

Entry level

Application method

Direct apply is available