RCMP and Enforcement Services Customer Service Representative

Job summary

The representative serves as the primary point of contact for client inquiries, managing investigative files and providing professional support. They are also responsible for data entry, processing payments, and maintaining building security through visitor documentation.

Job details

The RCMP & Enforcement Services Customer Service Representative is the first response to client inquiries. In this fast-paced and rewarding role, you will assess inquiries and complaints, determine the urgency of each situation, and provide professional, compassionate support while helping connect individuals to the services and resources they need. Key Responsibilities: * Receive, generate and process front counter inquiries for investigative and information files, prepare complaint files, and provide clients with advice and direction to appropriate resources * Perform data entry into RCMP record management systems and complete criminal record checks and process civil fingerprints. * Accept payments, process deposits and issue receipts for warrant fines, services and permits * Identify and document all visitors/contractors and provide security escorts within the building Qualifications and Skills: * High School Diploma and 3 years of related work experience preferably within a policing or enforcement services environment * Post-secondary education in a related field or a certificate in Emergency Communications is preferred * PROS End users certification is an asset * Ability to maintain a professional and positive image with good interpersonal, written and verbal communication skills * Effective time management skills and the ability to prioritize a large workload and remain focused during frequent interruptions * Strong analytical skills with the ability to think and act quickly in stressful situations * Ability to remain objective and diplomatic, exercise mature judgement and maintain the highest level of confidentiality * Working knowledge of RCMP and County policies, procedures, Criminal Code, federal and provincial statutes, municipal bylaws and court documents * Proficient using RCMP and County Software and equipment including PROS, JOIN, NPIRS, CPIC, CIIDS Conditions of Employment: * Ability to obtain an RCMP Enhanced Reliability Security Clearance * Availability to work days and evenings; detachment front counter hours are from 8:00 AM-6:00 PM Monday to Friday Who We Are: Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability. Why Join Strathcona County: (depending on position) * Competitive salary and comprehensive benefits package, which includes: * Extended health and dental coverage * Health and wellness spending account * Life and disability insurance * Retirement and pension programs * Earned day off program * Employee and family assistance program * Commitment to employee development, through internal and external training and development opportunities * Well-being programs and a safety culture focused on physical and psychological health in the workplace Equivalencies of education and experience may be considered. This competition may be used to fill future vacancies for similar positions within the next 6 months. Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The representative serves as the primary point of contact for client inquiries, managing investigative files and providing professional support. They are also responsible for data entry, processing payments, and maintaining building security through visitor documentation.

Requirements

Candidates must possess a high school diploma and at least three years of relevant work experience, preferably in a policing or enforcement environment. Proficiency in RCMP software systems and the ability to obtain an enhanced reliability security clearance are required.

Benefits

• Extended health and dental coverage
• Health and wellness spending account
• Life and disability insurance
• Retirement and pension programs
• Earned day off program
• Employee and family assistance program
• Training and development opportunities

Listed skills

• Customer service · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred
• Communication · Preferred
• Time management · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data entry
• Conflict resolution
• Communication
• Time management
• Analytical skills
• Confidentiality
• Record management
• Criminal record checks
• Fingerprinting
• Cash handling
• Diplomacy
• Judgment
• Security awareness
• Accountability
• Issuing Receipts
• Emergency Communications
• Compassion
• Analytical Skills
• Customer Service
• Training And Development
• Data Entry
• Safety Culture
• Time Management
• Verbal Communication Skills
• Security Clearance
• Prioritization
• Psychological Health

Job areas

• Government & Public Sector
• Customer Service & Support
• Security & Safety
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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