Opens an external site
- Employment type
- Full-time
- Experience level
- Lead · 10+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Service Supervisor coordinates daily shop and field service activities while enforcing company policies and health and safety programs. They are responsible for training service technicians, managing work schedules, and ensuring client issues are resolved in a timely manner.
Job details
We are looking for local Kindersley and area residents to join our team! We are currently looking for a Service Supervisor. Key position functions include: * Co-ordinate daily activities of the shop and field service requirements. * Enforce current company policies, expectations and Health and Safety programs. * Train all Service Technicians through hands on work in the shop and customer locations. * Communicate deficiencies to Service Technicians and retrain as required to maintain compliance. * Assist with competency evaluations of service, in conjunction with the Manager and Training Department. * Handle and control daily work scheduling and time off requests of Service Technicians. * Organize and conduct monthly review and meetings for the Service Department. * Execute Hours of Service (HOS), review all inspections, log books and FLRA’s of Service Technicians. * Assure all company equipment and property is maintained to company expectations. * Responsible for booking and scheduling of service fleet units and employee certifications. * Perform service tool inventories and service truck inventories when required. * Performs training assessments in house and in field for Service Technicians. * Lead and work alongside the team members and evaluate their performance in the field. * Supervise and motivate field staff to provide and deliver excellent services. * Address all client issues in a timely manner and ensure issues have been resolved. * Provide technical assistance for bid packaging and presentation. * Completion of all HSE requirements and drive all HSE initiatives in the field and shop, along with maintaining 100% compliance on DATS. * On call responsibilities. * Perform other various duties as assigned by the Branch Manager. Preferred candidates will possess a combination of the following: * Minimum 8 - 10 years of comprehensive knowledge of wellhead products and service industry. * Previous management or supervisory experience is an asset. * Service Technician Level 3 qualifications and training requirements or industry equivalent. * Comprehensive knowledge of all wellhead products and the service industry. * Strong troubleshooting and conflict resolution skills * Strong leadership, interpersonal and customer service skills. * Excellent written and oral communication skills. * Class 1 or 3 Drivers License, ability to produce a current driver's abstract. In order to meet customer site access safety requirements, applicants must participate in an alcohol and drug test and show compliance with Stream-Flo’s Alcohol and Drug Policy before being considered eligible for hire. Stream-Flo Industries Ltd. is a privately owned and operated Canadian manufacturer of wellhead, production gate valve and check valve equipment. Since our inception in 1962, we have become a recognized leader for our superior technology, innovative designs and top quality products. Go to www.streamflo.com for more job opportunities at our other Branch locations! Please apply to: Stream-Flo Industries Ltd. Attention: Human Resources Email: careers@streamflo.com Web: www.streamflo.com We thank all applicants for their interest. However only those candidates identified for further consideration will be contacted.
What you’ll do
The Service Supervisor coordinates daily shop and field service activities while enforcing company policies and health and safety programs. They are responsible for training service technicians, managing work schedules, and ensuring client issues are resolved in a timely manner.
Requirements
Candidates must possess 8-10 years of comprehensive knowledge in wellhead products and the service industry. A Class 1 or 3 driver's license and the ability to pass an alcohol and drug test are required for site access.
Listed skills
- Customer service · Preferred
- Troubleshooting · Preferred
- Team Leadership · Preferred
- Communication Skills · Preferred
- Inventory management · Preferred
- scheduling · Preferred
- Conflict Resolution · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Wellhead products
- Service management
- Team leadership
- Troubleshooting
- Conflict resolution
- Customer service
- Health and safety compliance
- Scheduling
- Technical training
- Inventory management
- Communication skills
- HSE initiatives
- Field service operations
- Supervision
- Valid Driver's License
- Management
- Customer Service
- Conflict Resolution
- Field Service Management
- Packaging And Labeling
- Leadership
- Innovation
- Service Industries
- Technical Assistance
- Troubleshooting (Problem Solving)
- Verbal Communication Skills
Job areas
- Management & Leadership
- Trades
- Energy
- Manufacturing
- Customer Service & Support
- Service Supervisor
- Maintenance Supervisor
- Mechanical Engineering Technicians
- First-Line Supervisors of Mechanics, Installers, and Repairers
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