Sales & Marketing Manager

Picture this... You wake up energized and excited to make a real impact You help people become stronger, happier, and healthier — and watch them transform You work out at your own studio... for FREE Sound like you? KEEP READING. About the Role Strong Pilates Kelowna is a boutique reformer Pilates studio built around strong workouts and an even stronger community. We're looking for a Sales & Marketing Manager to be the face of our studio and the engine behind our growth. This is a sales-driven role with a marketing perspective. You'll bring new people through our doors, turn intro-pass guests into loyal members, and keep our community coming back — driving growth through sales campaigns and marketing initiatives you help dream up and run. It's built for a customer-obsessed self-starter who owns their results without hand-holding. What You'll Do Meet and exceed studio sales goals — memberships, class packs, and retention targets Own timely lead outreach and follow-up across email, SMS, and calls Convert leads into members through consultations, studio tours, and deep class knowledge — confidently handling objections Ideate, execute, and measure marketing campaigns that drive new leads, intro-pass sign-ups, and retention Administer our CRM — manage lead entries, build follow-up sequences, and keep everything up to date Drive member retention — check in on clients, celebrate milestones, re-engage lapsed members, and handle cancellations and downgrades with care Generate new leads through members, referrals, community outreach, and social media Represent STRONG at events, festivals, and local community gatherings Report on sales progress and hit monthly KPIs Welcome everyone warmly and keep front-desk operations running smoothly Partner with the owner to keep the studio cohesive and thriving What You Bring A business degree, or a marketing degree with a strong focus on customer service Customer-obsessed — the client experience is at the center of everything you do A true self-starter who takes initiative and works independently Proven ability to drive growth through marketing initiatives and sales campaigns CRM experience — comfortable running email, SMS, and call campaigns and managing leads on a marketing/CRM platform. We use Hapana; direct experience is a plus, but familiarity with a comparable CRM is what matters Excellent verbal and written communication Confident, motivational, and outgoing, with a go-getter mentality Able to prioritize and meet goals in a fast-paced environment Attention to detail; punctual and reliable Sales experience (1 year preferred), ideally in fitness or a membership-based business A genuine passion for fitness, wellness, and Pilates Available for a mix of shifts including early mornings, evenings, and weekends Perks & Benefits Complimentary studio membership — train with us for free Commission and performance bonuses (structure to be confirmed) A supportive, tight-knit team and real ownership to make the role your own Compensation: $20.00 per hour plus commissions Hours: Part-time, ~25 hours/week Culture That's STRONG Our mission is to build strength — in bodies, in confidence, and in community. That's not just the workout; it's how we treat each other, how we show up for our members, and the energy we bring through the door every day. Here, attitude matters and energy is a choice — we choose to bring our best, lift each other up, and make every member feel it. We're team players with big ideas who care about each other and have fun doing it. If you want a role where your hustle is seen, your ideas matter, and your work changes lives, come build something STRONG with us. How to Apply Send your resume and a short note about why you'd be a great fit to [email protected]. We can't wait to meet you. Strong Pilates Kelowna is an equal-opportunity employer. We champion diversity and inclusion and are committed to a hiring process free from discrimination and harassment, where every individual has the opportunity to thrive.

Drive studio growth by converting leads into loyal members through sales campaigns and personalized consultations. Manage CRM operations, lead outreach, and member retention initiatives while overseeing front-desk activities.

Requires a business or marketing degree and a strong background in customer service and sales, preferably within the fitness industry. Candidates must be self-starters with CRM experience and a passion for wellness and Pilates.

• Complimentary studio membership • Commission • Performance bonuses

• Time managementPreferred
• Customer servicePreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Sales
• Marketing
• CRM Management
• Lead Generation
• Customer Service
• Member Retention
• Communication
• Campaign Execution
• Consultation
• Time Management
• Public Relations
• Social Media Marketing

• Sales
• Marketing
• Sports & Recreation
• Customer Service & Support
• Management & Leadership

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Feb 16, 2027

Posting language

English

Working hours

25 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available