Kitroom Operations Associate (18-month Contract)

Job summary

Manage loaner inventory from receipt through preparation, tracking, and shipment to support customer and surgical case needs. Maintain accurate inventory records, coordinate returns and shipments, ensure kit readiness and compliance, and support operational improvements.

Job details

Work Flexibility: Onsite Shift: Rotating Schedule – Week 1: Monday – Friday, 8:00 AM – 4:30 PM; Week 2: Monday – Friday, 9:30 AM – 6:00 PM Location: 2 Medicorum Place, Waterdown, ON Contract Term: 18 months Summary: The Kitroom Operations Associate is responsible for managing the end-to-end handling of loaner inventory, including receiving, tracking, preparing, and shipping medical devices and equipment to support customer and surgical case needs. This role ensures accurate inventory control through auditing and system updates, while coordinating shipping and return schedules to maintain product availability and optimize turnaround times. The Kitroom Operations Associate partners cross-functionally to ensure timely, compliant, and efficient movement of loaner assets, while maintaining organization, accuracy, and adherence to quality and operational procedures. What You Will Do: Accept and process loaner requests from Sales Coordinators, including timely execution of rush shipments in high-intensity situations Communicate kit deviations and updates to Sales Coordinators and Sales Representatives as needed Prepare shipments with all required documentation, including literature, samples, and promotional materials Maintain loaner kits by managing replacements, assembling new kits, and ensuring overall readiness Accurately track kit and item usage in the ERP system; report and escalate any receipt discrepancies Perform daily and quarterly inventory counts; identify, segregate, and report expired, damaged, or non-compliant inventory Ensure compliance with PPE requirements and promptly respond to RAQA product inquiries Support departmental KPIs, continuous improvement initiatives, team/company meetings, and additional responsibilities as assigned What you need: Required: 3 years’ relevant work experience in warehouse, inventory, medical and/or supply chain Ability to lift/push/pull up to 50 lbs. Preferred: Completed post-secondary education program $51,500 - $68,650 CAD Annual Travel Percentage: 0%

What you’ll do

Manage loaner inventory from receipt through preparation, tracking, and shipment to support customer and surgical case needs. Maintain accurate inventory records, coordinate returns and shipments, ensure kit readiness and compliance, and support operational improvements.

Requirements

Requires at least three years of relevant experience in warehouse, inventory, medical, or supply chain work and the ability to lift, push, or pull up to 50 pounds. Completion of a post-secondary education program is preferred.

Listed skills

• Continuous Improvement · Preferred
• Inventory Control · Preferred
• Inventory tracking · Preferred
• Warehouse operations · Preferred
• Inventory management · Preferred
• Cross-Functional Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inventory Management
• Warehouse Operations
• Loaner Inventory Handling
• Inventory Tracking
• ERP System Updates
• Inventory Auditing
• Shipping Coordination
• Kit Preparation
• Inventory Control
• Discrepancy Reporting
• Quality Compliance
• PPE Compliance
• Cross-Functional Coordination
• Continuous Improvement
• Physical Handling
• Promotional Materials
• Shipment Preparation
• Supply Chain
• Lifting Ability
• Medical Devices
• Auditing
• Continuous Improvement Process
• Sales
• Warehousing
• Key Performance Indicators (KPIs)
• Operations

Job areas

• Logistics
• Healthcare
• Administrative
• Operations Associate
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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