Service Manager

Job summary

Lead the dealership Service Department, managing its team, workflow, scheduling, customer satisfaction, compliance, and financial performance. Coach and develop employees, monitor key performance indicators, grow service revenue and retention, and collaborate with Parts, Sales, and dealership leadership.

Job details

Service Manager | Automotive Dealership Our client is an established dealership in Southern Alberta with a strong reputation for customer satisfaction, employee retention, and operational excellence. They are seeking an experienced automotive leader to oversee their Service Department and lead a long-standing team of service professionals. This is an opportunity for a proven Service Manager, Service Director, Fixed Operations leader, or experienced Senior Service Advisor ready to take the next step into leadership. The Opportunity Reporting to dealership leadership, the Service Manager will oversee the day-to-day operations of the Service Department, with responsibility for team leadership, customer satisfaction, workflow, productivity, and overall department performance. The successful candidate will join an established operation with a strong existing team and a culture focused on accountability, coaching, employee development, and long-term retention. Key Responsibilities Lead and manage all Service Department operations Coach, develop, and support Service Advisors, Technicians, and support staff Monitor and improve key performance indicators including labor sales, gross profit, technician efficiency, productivity, and customer retention Drive exceptional customer satisfaction and manufacturer CSI results Manage workflow, shop capacity, scheduling, and department profitability Ensure compliance with manufacturer warranty, service, and operational standards Build strong relationships with customers and employees Work closely with Parts, Sales, and dealership leadership to support overall business objectives Identify opportunities to grow service revenue and improve customer retention Foster a positive, accountable, and collaborative department culture What We're Looking For Previous experience as a Service Manager, Service Director, Fixed Operations Manager, or Senior Service Advisor with demonstrated leadership experience Strong understanding of dealership service operations and performance metrics Experience leading and developing service teams Strong customer service and conflict-resolution skills A coaching-oriented leadership style with the ability to motivate and develop employees Strong business acumen and organizational skills Automotive dealership experience is important; fixed operations experience is an asset A valid driver's license and clean driving record Compensation & Benefits $105,000 to $120,000+ total earning potential, based on experience and performance Comprehensive benefits program Retirement savings program Why Southern Alberta? Enjoy the perfect balance of career opportunity and quality of life. Southern Alberta offers affordable living, excellent schools, year-round recreational activities, and easy access to Calgary, and the Rocky Mountains.

What you’ll do

Lead the dealership Service Department, managing its team, workflow, scheduling, customer satisfaction, compliance, and financial performance. Coach and develop employees, monitor key performance indicators, grow service revenue and retention, and collaborate with Parts, Sales, and dealership leadership.

Requirements

Candidates should have dealership service operations experience as a Service Manager, Service Director, Fixed Operations Manager, or Senior Service Advisor with demonstrated leadership ability. They should be skilled in developing teams, customer service and conflict resolution, performance metrics, and business organization; a valid driver's license and clean driving record are required.

Benefits

• Comprehensive Benefits Program • Retirement Savings Program

Listed skills

• Team Leadership · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Department Operations
• Team Leadership
• Coaching And Employee Development
• KPI Management
• Labor Sales
• Gross Profit Management
• Technician Efficiency
• Productivity Improvement
• Customer Satisfaction
• Customer Retention
• Workflow And Shop Capacity Management
• Scheduling
• Department Profitability
• Manufacturer Warranty Compliance
• Conflict Resolution
• Business Acumen

Job areas

• Management & Leadership
• Customer Service & Support
• Retail
• Transportation