Director, Platform Delivery

Job summary

The Director of Platform Delivery is responsible for the delivery performance, capability, and sustainability of HR technology teams. They partner with cross-functional leaders to ensure teams translate technical direction into high-quality business outcomes.

Job details

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Director, Platform Delivery The Director, Platform Delivery is accountable for the delivery performance, capability, effectiveness and long-term sustainability of HR technology teams responsible for building, enhancing and evolving HR technology solutions. The role ensures teams have the capacity, talent, skills, leadership, structure and ways of working required to translate priorities and technical direction into high-quality business outcomes for employees, managers and HR partners. Working through a shared leadership model, the Director partners across Product Management, Technology Enablement and Strategy, Agile Delivery Leadership and HR Technology Operations to strengthen delivery effectiveness, develop people, build organizational capability and ensure assigned teams can successfully deliver agreed business outcomes. What will you do? Be accountable for the overall delivery performance, capability, effectiveness and sustainability of assigned teams. Ensure teams consistently translate agreed priorities and technical direction into high-quality delivered outcomes with the appropriate capacity, skills, leadership and team structures in place. Partner with Agile Delivery Leads to strengthen flow, planning, predictability, agile maturity and delivery effectiveness. Use delivery evidence, team insights and performance trends to identify constraints, capability gaps and opportunities for improvement. Build resilient, collaborative and effective teams with clear expectations for roles, decision making, collaboration, accountability and outcomes. Lead, coach and develop Senior Analysts, Analysts and other delivery professionals; provide ongoing coaching, candid feedback, performance leadership, development planning and career guidance. Lead workforce planning, recruitment, onboarding, performance and talent development; identify capability or capacity gaps and create practical plans to address them. Help individuals and teams adopt new technologies, roles, ways of working and organizational models while maintaining focus on delivery outcomes. Partner across Product Management, Agile Delivery, Technical Strategy and Enablement, and HR Technology Operations to ensure the right people, capabilities, leadership and team structures are in place to achieve agreed outcomes. What you’ll need to succeed? Significant experience leading technology, digital, platform or enterprise solution delivery teams. Demonstrated success improving delivery performance, team effectiveness and business outcomes in a complex organization. Experience ensuring teams have the capacity, skills, structures and leadership needed to meet commitments and adapt to changing priorities. Experience working within agile or product-oriented operating models and partnering effectively across Product, Technology, Delivery and Operations leadership. Demonstrated success building healthy, high-performing teams and strengthening leadership capability. Strong experience leading and developing people, providing feedback and supporting meaningful career growth. Experience leading workforce planning, talent development, succession, recruitment and organizational capability building. Experience leading teams through transformation, organizational change and new ways of working. Experience using evidence and performance insights to identify delivery constraints and guide improvement. Experience with enterprise HR technology or comparable business platforms is an asset. Knowledge and capabilities in technology and platform delivery leadership; delivery performance, capacity and capability management; agile and product-oriented ways of working; high-performing team leadership; people leadership, coaching and performance enablement; workforce, talent and succession planning; organizational design and capability building; change leadership and adaptability; stakeholder partnership and influence; systems thinking, evidence-based improvement and continuous learning. What’s in it for you? A competitive salary and bonus program, based on market scale A flexible group insurance program starting on your first day of work to meet your needs and those of your family. Time off that allows you to focus on the moments that matter most. 20 vacation days per year. Our Share Ownership Program gives you the opportunity to invest in Sun Life while benefiting from employer matching contributions. We are proud to be included in Great Place to Work's 2026 list of Canada's Best Workplaces. Working together, sharing common values, and encouraging growth & achievement. The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 135,000/135 000 - 195,000/195 000 Job Category: Human Resources Posting End Date: 21/10/2026

What you’ll do

The Director of Platform Delivery is responsible for the delivery performance, capability, and sustainability of HR technology teams. They partner with cross-functional leaders to ensure teams translate technical direction into high-quality business outcomes.

Requirements

Candidates must have significant experience leading technology or enterprise solution delivery teams within agile or product-oriented models. Strong leadership skills in workforce planning, talent development, and organizational change are essential for success in this role.

Benefits

• Competitive salary
• Bonus program
• Flexible group insurance
• Paid time off
• Vacation days
• Share ownership program
• Employer matching contributions

Listed skills

• Product management · Preferred
• Change Management · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Platform delivery
• Agile methodology
• Team leadership
• Workforce planning
• Talent development
• Change management
• Stakeholder management
• HR technology
• Strategic planning
• Performance management
• Organizational design
• Systems thinking
• Coaching
• Digital transformation
• Product management
• Business outcomes
• Change Leadership
• Influencing Skills
• Technical Strategy
• Continuous Development
• Organizational Change Management
• Accountability
• Organizational Design
• Talent Recruitment
• Organizational Leadership
• Technology Solutions
• Resilience
• Talent Sourcing
• Talent Development
• Planning
• Adaptability
• Management
• Decision Making
• Training And Development
• Delivery Performance
• Disabilities
• Sales
• Leadership
• Leadership Development
• Employee Onboarding
• Operations
• Product Management
• Workforce Planning
• Succession Planning
• Systems Thinking
• Team Effectiveness
• Team Leadership
• Scheduling
• Reliability
• Solution Delivery

Job areas

• Management & Leadership
• Human Resources
• Technology
• Software
• Platform Director
• Client Delivery Director
• Sales and Marketing Managers
• First-Line Supervisors of Non-Retail Sales Workers

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