Access Audit Technician Lead Hand - Winter 2026/27

Do you enjoy outdoor recreation and customer service? Join our team this upcoming season and enjoy working in a fun and exciting environment while making a positive impact on guest experience and safety! As the Lead Hand Audit Technician, you will be responsible for monitoring and auditing lift access to prevent unauthorized entry, troubleshoot pass and ticket issues, identify potential loss, and investigate any suspicious activity. You will work closely with both fellow employees and guests resolving issues in an efficient and timely manner. Compensation Information: $22.45 per hour Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting. This job position requires physical presence at the designated location. The Perks And Benefits You’ll Get To Enjoy Winter/Summer Season Lift, Trail and Golf passes (varies by position) Access to our Employee and Family Assistance Program Dining discounts within our hotel & Resort-owned outlets Retail discounts in our Resort-owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels Skills You Bring With You Highly developed guest relations skills. Self-motivated and organized with the ability to work responsibly and independently. Strong computer skills, POS, RTP and RFID experience beneficial. Dependable, reliable, and punctual team player. A good knowledge of the regional area and /or willingness to learn Strong attention to detail with the ability to multi-task and work to tight timelines. Completion of Criminal Record Check. Comply with all Sun Peaks Resort LLP Policies. Follow procedures for maintaining privacy and confidentiality of resort staff and guests. Primary Responsibilities Working closely and following the direction of the Access Audit Supervisor. Daily monitoring of Lift Ticket and Season Pass Access, Auditing, resolving issues in a timely and efficient manner. Balancing daily usage and auditing reports. Demonstrates a commitment to exceed the customer’s expectations. Highly organized and efficient in the workplace. Always follow company policies and procedures. Strong customer service skills and confidence to talk to guests and administer fines. Why join us? We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values. No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future. We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals. We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People. Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/4b5d9b7b-cf14-24c2-c79f-0a4b6112acb8/apply?source=3780491-CS-58771

The Lead Hand Audit Technician monitors and audits lift access to prevent unauthorized entry and troubleshoot ticket issues. They are responsible for balancing daily usage reports and resolving guest issues efficiently to ensure safety and a positive experience.

Candidates must possess strong guest relations skills, be self-motivated, and have a high attention to detail. A criminal record check is required, and experience with POS, RTP, and RFID systems is beneficial.

• Winter/Summer Season Lift, Trail and Golf passes • Employee and Family Assistance Program • Dining discounts • Retail discounts • Friends and family rates at the Sun Peaks Grand Hotel • Reciprocal programs with partnering ski areas & hotels

• Point-of-sale systemsPreferred
• Customer servicePreferred
• OrganizationPreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Guest Relations
• Organization
• Computer Skills
• POS
• RTP
• RFID
• Attention To Detail
• Multi-tasking
• Customer Service
• Audit Monitoring

• Sports & Recreation
• Hospitality
• Security & Safety
• Customer Service & Support
• Retail

Minimum experience

0+ years

Apply by

Feb 1, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available