Patient Care Manager - Veterans Program (LTSW & LTSE) - Regular Full-Time 2026-18436 (2026-18436)

Job summary

Manage the patient care unit and oversee the quality of care, leading the interprofessional team to provide resident- and family-centered care. Support patients, families, and staff; develop the team; manage budgets and resources; monitor quality improvement; and ensure care needs and concerns are addressed in collaboration with Veterans Program leadership.

Job details

Summary Of Duties The Patient Care Manager is responsible for the overall management of the patient care unit and the quality of care provided. The manager leads and collaborates with the interprofessional team to achieve resident and family centred care. The role includes creating and maintaining a supportive environment for patients, families and staff, providing team leadership, facilitating staff and team development, managing budgets and resources, and initiating and monitoring quality improvement initiatives. The PCM works with the Veterans Program leadership team to achieve program goals. The PCM is also accountable for ensuring that care requirements are met, and that patient care issues, problems and concerns identified by patients and their families are addressed. The LTSW unit specialize in the care and quality of life for residential Veterans, while the LTSE unit is a transitional unit for patients who no longer require acute care, but cannot yet be discharged from the Hospital. Qualifications/Skills Bachelor Degree required, Master’s degree preferred Registration in good standing with an Ontario Regulated Health Professional College required, Nursing Preferred Minimum 2 years geriatric experience required 2 Years Management / Leadership experience Experience leading within a unionized environment Superior leadership, communication, team building and decision making skills Superior oral & written communication skills Demonstrated coaching and empowering style of management Demonstrated interpersonal skills Proven ability to work in a team environment and collaborate with others

What you’ll do

Manage the patient care unit and oversee the quality of care, leading the interprofessional team to provide resident- and family-centered care. Support patients, families, and staff; develop the team; manage budgets and resources; monitor quality improvement; and ensure care needs and concerns are addressed in collaboration with Veterans Program leadership.

Requirements

A bachelor's degree and registration in good standing with an Ontario regulated health professional college are required; nursing registration is preferred, and a master's degree is preferred. The role requires at least two years of geriatric experience and two years of management or leadership experience, including experience leading in a unionized environment, along with strong leadership, communication, coaching, decision-making, and collaboration skills.

Listed skills

• Teamwork · Preferred
• Geriatric Care · Preferred
• Collaboration · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Quality Improvement · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Staff Development · Preferred
• Coaching · Preferred
• Team building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Communication
• Team Building
• Decision Making
• Coaching
• Staff Development
• Interpersonal Skills
• Teamwork
• Collaboration
• Budget Management
• Resource Management
• Quality Improvement
• Patient Care Management
• Geriatric Care
• Unionized Environment Experience

Job areas

• Healthcare
• Management & Leadership