Workforce Optimization Coordinator - Project SHIFT - Temporary Full-Time - 2026-18684 (2026-18684)

Job summary

Develop and deliver UKG Pro WFM training through seminars, virtual presentations, drop-ins, roadshows, and on-site support, while assisting users with system questions and scheduling procedures. Maintain training materials and scheduling data integrity, reinforce best practices, collaborate with stakeholders, and support departmental project implementation and stabilization.

Job details

Qualifications/Skills Summary of Duties Supports with the development of UKG Pro WFM training plans and strategies. Facilitates the dissemination of this content via multiple different pathways, including: live seminars, virtual presentations, drop-ins, roadshows, and on-site kiosks or stations. Provides users with ongoing assistance to address any system queries and/or scheduling procedures. Effectively delivers information to employees at every level of the organization with respect and clarity. Maintains and updates all training documentation to reflect the most recent software releases or upgrades. Reinforces scheduling best practices with confidence and consistency, especially in high-pressure situations. Preserves the data integrity of UKG Pro WFM scheduling and timekeeping system. Works in a team environment and collaborates with multiple stakeholders to ensure alignment between software training and operational goals. Contributes to departmental projects as required, assisting with preparation, implementation, and stabilization. Experience with transitioning from one software system to another considered an asset. Experience working with Kronos Workforce ESP considered an asset. Experience with HR processes, workforce planning, and/or clinical operations considered an asset. Experience working with UKG Pro WFM is strongly preferred. Proficient with Microsoft Office 365, Zoom, and Learning Management Systems (LMS). Ability to think independently and demonstrate good problem-solving skills. Excellent organizational skills; must be able to handle multiple priorities simultaneously in a fast-paced environment. Excellent verbal and written communication skills. One year of experience in software training or education is required. Minimum two years’ experience working in healthcare; additional experience in scheduling strongly preferred. College Diploma in a health-related field or equivalent required.

What you’ll do

Develop and deliver UKG Pro WFM training through seminars, virtual presentations, drop-ins, roadshows, and on-site support, while assisting users with system questions and scheduling procedures. Maintain training materials and scheduling data integrity, reinforce best practices, collaborate with stakeholders, and support departmental project implementation and stabilization.

Requirements

Requires at least one year of software training or education experience, a minimum of two years of healthcare experience, and a college diploma in a health-related field or equivalent. UKG Pro WFM experience is strongly preferred; scheduling experience, Kronos Workforce ESP, software-transition experience, and experience with HR processes or clinical operations are assets.

Listed skills

• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Zoom · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• UKG Pro WFM Training
• Software Training
• Scheduling
• Timekeeping
• Data Integrity
• Workforce Planning
• Healthcare Operations
• Training Documentation
• Stakeholder Collaboration
• Problem-Solving
• Organization
• Verbal Communication
• Written Communication
• Microsoft Office 365
• Zoom
• Learning Management Systems

Job areas

• Healthcare
• Education
• Human Resources
• Administrative