Concierge

Job summary

Welcome residents, families, and visitors; answer and route calls; provide community information; and support sales, move-ins, and marketing activities. Maintain front desk operations, manage appointments and mail, assist with administrative tasks, and follow visitor safety and emergency procedures.

Job details

About Sunrise Senior Living Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada. As a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience. What You’ll Do: • Greet visitors, residents, and prospective families with professionalism and warmth • Answer and route calls promptly, taking accurate messages • Provide community overviews and support the Sales team with inquiries • Assist with move-in preparations and marketing materials • Maintain a welcoming front desk and Bistro area • Support recruitment efforts and administrative data entry • Manage appointments, mail distribution, and resident rosters • Monitor safety protocols, visitor sign-in, and emergency procedures • Process meal tickets and assist with basic office tasks You serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards. What We’re Looking For: • High School Diploma/GED • Strong customer service and communication skills • Organized with excellent time management and follow-through • Comfortable multitasking in a fast-paced environment • Proficiency in Microsoft Office and basic computer systems • Ability to maintain professionalism and confidentiality Front Desk Concierge – Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay Range: 16.80 - 21.05 Employment Information This position is subject to applicable provincial employment standards. Equal Opportunity Employer Sunrise Senior Living is committed to providing equal employment opportunities across Canada.

What you’ll do

Welcome residents, families, and visitors; answer and route calls; provide community information; and support sales, move-ins, and marketing activities. Maintain front desk operations, manage appointments and mail, assist with administrative tasks, and follow visitor safety and emergency procedures.

Requirements

A high school diploma or GED is required, along with strong customer service and communication skills. Candidates should be organized, able to multitask in a fast-paced environment, proficient with Microsoft Office and basic computer systems, and able to maintain professionalism and confidentiality.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Organization · Preferred
• Time management · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Organization
• Time Management
• Multitasking
• Microsoft Office
• Computer Systems
• Confidentiality
• Visitor Reception
• Call Routing
• Administrative Data Entry
• Appointment Management
• Mail Distribution
• Safety Protocols
• Professionalism
• Follow Through
• Service Standards
• Marketing Materials
• Data Entry
• Emergency Procedures
• Sales
• Senior Living

Job areas

• Customer Service & Support
• Administrative
• Hospitality
• Healthcare
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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