Retail Associate PT/Casual - Winter 2026/27

Job summary

Retail associates are responsible for engaging with guests, providing expert product knowledge, and maintaining store standards. They must also execute operational processes, manage inventory, and ensure a seamless guest experience.

Job details

Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information... Description: Our retail associates will engage and connect with our guests providing world-a class guest experience. This role is required to be a product expert, using product knowledge to educate and inspire our guests. This role not only sells but is also passionate to create excitement for our guests and drive engagement in other associates. Execute operational processes efficiently and uphold job-role standards as well as store standards. With excellent communication, this role will communicate with the Assistant Supervisor and Assistant Retail Director throughout the day to allow for a seamless, effective, and efficient work environment. This is a physically demanding position requiring some manual labour, lifting, carrying and standing for long periods of time. Our Associate emanates the mountain culture, is passionate about snow sports, and is committed to creating amazing experiences for those around them Job Functions: Present on the retail floor always encouraged and energized. Passionately educates our product to our guests, community on the retail floor. Takes a stand as an advocate for Banff Sunshine Village’ values and guest experience. Ensure your upholding brand image consistent with Sunshine standards. Maintaining store standard and completing delegated tasks prior to ending their shift. This position will be participating in the physical counting process to standard and make sure all inventory is counted and counted properly. Other duties may be requested and assigned from time to time. Experience/Requirements: Excellent time-management an asset. Prepared to work a flexible schedule (weekends, holidays, additional time during busy periods). Must communicate effectively in English, both written and verbally. Must be neat, alert, punctual, and dependable. Must maintain professional conduct when in uniform and when acting as a company representative. Have a passion for skiing and or snowboarding. Past retail or warehouse experience is an asset. Working knowledge of MS Office (Word, Excel, and Outlook) Detail oriented and highly organized. Positive attitude and contagious enthusiasm for Sunshine Village, Snowsports and people. A willingness to learn, and adapt to changing situations Additional Considerations: Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty. This is primarily an indoor position, but is in a remote, alpine environment and employees must wear appropriate footwear and layers for the conditions. Some uniform pieces are provided. This position at times works alone, handles cash, and personal information. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code. The Perks: FREE - Your staff pass is your ticket to ride Sunshine! Ski & Ride – Free days & discounts at ski resorts across Canada Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more Career – Recognition programs & career development opportunities Wellness – Discounted fitness passes, yoga, onsite support & professional support Onsite discounts – Food & beverage, retail, & hotel stays Exclusive deals – Brand-named gear & local businesses And much, much more! Can’t wait to get started? Great, because we can’t wait to hear from you! Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

What you’ll do

Retail associates are responsible for engaging with guests, providing expert product knowledge, and maintaining store standards. They must also execute operational processes, manage inventory, and ensure a seamless guest experience.

Requirements

Candidates must have excellent communication skills, be physically capable of manual labor, and possess a passion for snow sports. A flexible schedule including weekends and holidays is required, along with basic proficiency in Microsoft Office.

Benefits

• Free staff pass
• Ski and ride free days
• Discounts at ski resorts
• Staff events
• Career development opportunities
• Recognition programs
• Discounted fitness passes
• Yoga
• Onsite support
• Food and beverage discounts
• Retail discounts
• Hotel stay discounts

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• adaptability · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Product knowledge
• Communication
• Time management
• Inventory management
• Cash handling
• Retail operations
• Microsoft Office
• Organization
• Attention to detail
• Adaptability
• Teamwork
• Product Knowledge
• Driving Engagement
• Positivity
• Willingness To Learn
• Advocacy
• Microsoft Excel
• Warehousing
• Microsoft Outlook
• Time Management
• Yoga
• Enthusiasm
• Detail Oriented

Job areas

• Retail
• Hospitality
• Customer Service & Support
• Sports & Recreation
• Retail Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

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