Sr. Technical Support Associate

Apply now » Date: Aug 11, 2026 Location: Montreal, Québec, Canada Company: Super Micro Computer Job Req ID: 29805 About Supermicro Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary Support Supermicro Global Service Installation Team and help build a world class service organization. This position requires the ability to work flexible hours including nights and weekends as required in completion of equipment installation in a data center work environment. Provide racking & stacking, copper/fibre cabling of server and network equipment. To provide technical support for installed equipment pertaining to hardware and software functionalities. The job location for this role will be in Quebec, Canada. Essential Duties And Responsibilities Includes the following essential duties and responsibilities (other duties may also be assigned): Knowledge of rack elevations / cable mapping for the installation for customer solution projects. Assist / support the deployment of server, storage, and networking equipment. Perform physical installation, rack and stack, cabling, and networking of data center hardware. Coordinate with the engineering team to ensure seamless integration of hardware solutions. Collaborate with the engineering team to ensure proper hardware deployment according to specifications. Conduct quality checks and test system functionality post-installation. Provide frontline technical support to end-users via phone, email, and ticketing system. Diagnose and troubleshoot hardware, software, and network-related issues. Escalate complex problems to higher-level support teams when necessary. Be willing to travel up to 75% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation. Qualifications 8 years of experience in servicing complex X86 systems and components. Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering Or an Associate’s degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components. Minimum 2 years of experience with Customer Support. Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues. Ability to solve problems and make decisions as necessary. Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions. Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project. Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies. Emphasize on break / fix and onsite Customer Service. Experience in communicating with internal and external customers to explain total solutions. Hands-on experience with Enterprise grade server hardware. Must be punctual and detail oriented. Strong written and verbal communication skills, project management skills, solid time management skills. The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines. Preferred certification in Windows, Linux and network protocols. Must have valid license and reliable automobile Salary Range $1 The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status. Job Segment: Technical Support, Cloud, Embedded, Testing, Electrical Engineering, Technology, Engineering Apply now »

Provide physical installation, cabling, and technical support for server, storage, and networking equipment in data center environments. Diagnose hardware and software issues while coordinating with engineering teams to ensure seamless deployment.

Requires a degree in Computer or Electrical Engineering and at least 8 years of experience servicing complex X86 systems. Must be willing to travel up to 75% of the time and possess strong technical communication skills.

• Comprehensive Benefits Package • Bonus Programs • Equity Award Programs

• Customer servicePreferred
• LinuxPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• X86 Systems Servicing
• Hardware Diagnostics
• Rack and Stack
• Copper and Fibre Cabling
• BIOS Troubleshooting
• Network Protocols
• Enterprise Server Hardware
• Technical Support
• Project Management
• Customer Service
• Windows
• Linux
• MS Excel
• MS PowerPoint
• MS Project
• System Functionality Testing

• Technology
• Engineering
• Customer Service & Support
• Software
• Consulting

Minimum education

College diploma

Minimum experience

10+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level